Spanish financial institution BBVA is working with Wincor Nixdorf on the roll-out of a new generation of touch-screen ATMs and trials of self-service videoconferencing technology for in-branch consultations with bank experts.
Approximately 100 of the new cash machines have so far been installed across the bank's locations in Spain.
The ATM offers account access using an electronic identity card and a password from bbva.es, the ability to complete transactions with a contactless card that is based on NFC technology, and account statements printed in DIN A4 format. The bank's objective is to establish the new touch-screen terminal gradually as its standard ATM.
In cooperation with the bank's American subsidiary, BBVA Compass Bancshares, Wincor Nixdorf has developed a 'drive-thru' concept that enables customers to consult with a member of the bank staff by video if desired. The first such system is currently being piloted in Houston, Texas, and others are due to follow across the country in the months to come.