ANZ outage blacks out eftpos and credit card transactions

ANZ has suffered its second technical outage in as many months as a system glitch knocked out eftpos and credit card transactions across the country for three hours on Tuesday.

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ANZ outage blacks out eftpos and credit card transactions

Editorial

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ANZ has yet to explain the cause of the glitch, which left retailers unable to process eftpos and credit card transactions between 11 am and 2 pm.

The Australian bank's branches and ATMs were unaffected by the cut-out.

The bank says the black-out was unrelated to the two-hour communications failure that knocked out its Internet, eftpos and ATm networks in June. This followed an earlier failure the previous week when a faulty disc at its Melbourne data centre killed its Internet and call centre facilities for the best part of a day.

In the UK, a systems glitch left Barclays customers unable to access their accounts online or use cash machines on Saturday.

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Comments: (1)

Ketharaman Swaminathan

Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions

DBS Singapore, ANZ, Barclays, again ANZ - these are just the well-publicized cases of ATM / POS outages in the last few months. While fault-tolerant technologies already exist and can possibly prevent such outages, it appears that banks are finding it hard to justify their 1.5-2X costs in relation to more traditional technologies. The situation is rife for technology providers to innovate and create models that can be used to calculate and demonstrate to banks the $ value of the cost of such outages in terms of lost revenue, service costs and reputation loss.

 

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