Italian banking group Banca Marche has awarded IBM a five year contract to overhaul and automate its retail branch network.
Financial terms of the deal were not disclosed.
IBM says the project will integrate customer data from the banks' multiple sales channels such as internet and call centres and will automate applications, loans and account opening processes. The new branch framework will be based on J2EE open standards and built using a SOA approach.
Under terms of the agreement, IBM will also manage the bank's IT infrastructure and train employees on the new systems.
Massimo Bianconi, GM, Banca Marche says the new framework "will allow Banca Marche to offer more services to its customers, and to lead the Italian banking industry in developing open and innovative solutions".