Branch banking

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PNC Bank ups spending on branch network

/retail

PNC Bank ups spending on branch network

PNC Bank is to invest a further $500 million in its coast-to-coast branch banking network in the US, adding an additional 100 new locations and revovation of 200 existing sites.

Bank of America to open 165 new branches

/retail

Bank of America to open 165 new branches

Bank of America is the latest US lender to double down on its branch network, pledging to open more than 165 "financial centres" by the end of 2026.

UK consumers turn away from branch banking

/retail

UK consumers turn away from branch banking

British consumers are less bothered about bank branch closures than those in the US and Europe, according to recently published research.

Deutsche Bank to close branches in favour of video advice

/retail

Deutsche Bank to close branches in favour of video advice

Deutsche Bank is to shutter a “mid-double-digit number” of branches while investing in telephone and video channels for providing personal advisory services to customers.

Despite evidence to the contrary, FCA insists new access to cash rule having 'positive impact'

/retail

Despite evidence to the contrary, FCA insists new access to cash rule having 'positive impact'

New rules from the FCA to protect access to cash have come into force and are already having a positive impact in local communities, says the watchdog, adopting a stance which has strained credulity in the wake of Lloyds Bank's latest branch closure programme.

Metro Bank cuts 300 jobs; inks Infosys deal

/ai

Metro Bank cuts 300 jobs; inks Infosys deal

UK lender Metro Bank is axing around 300 jobs and calling in Infosys for an IT overhaul as it bids to find £80 million a year in savings.

Lloyds Banking Group plans 292 branch closures in 2025

/retail

Lloyds Banking Group plans 292 branch closures in 2025

Lloyds Banking Group has confirmed that it will be closing 292 bank branches across the UK in 2025.

HSBC pledges to retain branch numbers

/retail

HSBC pledges to retain branch numbers

HSBC has pledged not to close any more branches until at least 2026 amid politcal and regulatory pressure to maintain access to cash on UK high streets.

Nationwide branches to offer dementia nurse clinics

/retail

Nationwide branches to offer dementia nurse clinics

Nationwide is use its national network of branches to offer specialist dementia clinics to help tackle the country’s leading cause of death.

Mexican fintech Aviva raises $5.5m

/inclusion

Mexican fintech Aviva raises $5.5m

Aviva, a Mexican "phygital" financial platform for the underbanked and micro businesses, has raised $5.5 million in seed funding.

Major UK banks broke CMA rules

/regulation

Major UK banks broke CMA rules

HSBC, Lloyds, TSB, and AIB have been rebuked by the UK's competition watchdog for failing to meet rules on providing customers with clear and up-to-date information.

FCA finalises access to cash rules

/regulation

FCA finalises access to cash rules

Banks and building societies will need to weigh up if local communities lack access to cash services, like branches and ATMs, and plug significant gaps, under new rules from the Financial Conduct Authority (FCA).

Lloyds Bank to close further 60 branches

/retail

Lloyds Bank to close further 60 branches

Lloyds Banking Group has revealed 60 new branch closures for the remainder of the year and 2025.

UK bank customers hit by payment delays

/payments

UK bank customers hit by payment delays

Thousands of major bank customers in the UK have been hit by payments problems that has seen some people not receiving their salaries.

Chase is the first bank in all lower 48 US states, what next?

/retail

Chase is the first bank in all lower 48 US states, what next?

Andrea Principe, managing director – Northeast division director – consumer banking, Chase, took to the stage at Future Branches in Boston to explore how while the banking industry faces challenges in sustaining core deposits, deepening customer trust, and building relationships, it is important to learn from failures, reengage with customers, and provide exceptional in-person experiences.

Labour Party pledges to open 350 shared banking hubs

/retail

Labour Party pledges to open 350 shared banking hubs

The Labour Party has reiterated its promise to open 350 banking hubs across the UK over the next five years if its win the upcoming General Election.

CMA investigates Virgin Money's merger with Nationwide

/retail

CMA investigates Virgin Money's merger with Nationwide

The UK's Competition and Markets Authority (CMA) has announced it is considering investigating Nationwide's merger with Virgin Money.

Half of young Brits left frustrated after finding local branch has closed

/retail

Half of young Brits left frustrated after finding local branch has closed

Half of young Brits have been left frustrated after finding their local branch closed when they needed it, according to research from Nationwide.

TSB to close 36 branches and cut 250 jobs

/people

TSB to close 36 branches and cut 250 jobs

TSB is to close 36 bank branches and cut 250 jobs in a major operational overhaul at the UK bank.

Westpac extends moratorium on branch closures in the bush

/retail

Westpac extends moratorium on branch closures in the bush

Westpac is extending a moratorium on regional branch closures until at least 2027 and investing $100 million in it branch network.

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