Canada's Scotia Capital is deploying a voice trading system supplied by BT across its 250-position Toronto trading floor and across 100 positions at its remote business continuity planning (BCP) centre located outside the city.
Scotia Capital will implement BT's Campus ITS trading system, which enables the simultaneous operation of the sites with one system. Dense Wave Division Multiplexing (DWDM) technology will be used to connect the two sites.
BT is providing 350 ITS pV405Hi turrets and ITS Release 15 operating software to create a consistent collaborative trading environment across both sites. The turrets will be integrated with ITS speakers and voice recording systems from NICE and Zenitel back-office intercoms. Scotia Capital is also deploying 50 ITS Anywhere browser-based turrets for use by traders working remotely.
Cygnal Technologies, BT's local systems integrator and services provider, says the Campus ITS platform will enable Scotia Capital to handle all system administration and configuration changes centrally - eliminating the need for duplicated maintenance services and ensuring the synchronisation of both systems.
Commenting on the ITS Campus system, Keith Hill, senior manager, trading technologies, Scotia Capital, says: "We are now at the leading edge of BCP and voice trading with reduced operational costs. We also have the ability to easily scale our voice trading operations here in Toronto and at other locations around the world."
BT will also implementing ITS Myriad, its computer telephony integration system, across the trading floor. The system links customer details, trade history and portfolio information to both outbound and inbound calls.
The whole installation is expected to be completed by the end of the summer 2004.