Todd Clyde CEO at Token.io
Customer Experience: The Key Battleground Intended to accelerate the rollout of real-time payments in Europe, the EU’s Instant Payment Regulation (IPR), which came into force on 9 January 2025, requires European banks to be capable of receiving instant payments (SEPA Instant). Looking ahead, Europe's real-time payments revolution reaches another t...
21 January 2025 /payments /predictions
Aurélie L'hostis Principal Analyst at Forrester Research
In today’s rapidly changing financial landscape, providing an excellent digital experience is essential to gaining a customer experience-driven competitive edge. As we step into 2025, digital technologies will continue to shape and transform banking experiences. Now is the time to take the pulse of and fine-tune your strategy and actions! Customer...
21 January 2025 /retail Banking
Steve Ponting Director at Software AG
GenAI and AI usage are becoming a staple for office workers, simplifying and streamlining tasks with the help of easy-to-use chat interfaces like ChatGPT and Gemini. According to recent research, 75% of knowledge workers already use AI, which is set to rise to 90% in the near future. Furthermore, almost half of employees using them would refuse to...
21 January 2025
Ritesh Jain Founder at Infynit / Former COO HSBC
Imagine walking into a room where everyone is celebrated for their unique contributions—where ideas flourish not because they come from the loudest voices, but because they come from diverse perspectives. This isn’t just an idealistic vision; it’s the very foundation of innovation and progress. Yet, as the U.S. rolls back federal Diversit
21 January 2025 /people Inclusive FinTech
Joris Lochy Product Manager at Intix | Co-founder at Capilever
A few weeks ago, my LinkedIn feed was flooded with opinions on Jaguar’s rebranding. Faced with declining sales, the iconic automaker decided to reinvent itself with a radical new identity: a sleek, modern logo without the signature jaguar, an audacious pink color palette and advertisements aimed at younger, diverse audiences. While I am neither a
20 January 2025 /people /startups Fintech World
Vasyl Soloshchuk CEO & Founder at INSART Fintech Business Accelerator
Exploring how startups can focus on real-world applications to drive value instead of chasing trends. Everyone knows AI can power chatbots to handle customer queries or churn out generic content. But what about fintech? In 2023, the market for AI in fintech was valued at $42.83 billion, and by 2029, with a steady growth rate, it will surpass the ...
20 January 2025 /ai /startups Fintech
Iain Mantell Sector Specialist, Financial Services at IPI
As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive organisations to achieve & deliver more. Organisations will need to leverage the right solutions, unlocking benefits such as increased efficiency, ...
20 January 2025 /predictions Customer Service 2015-2019-2025
Alex Kreger Founder & CEO at UXDA
In the race to innovate, digital services are racing ahead, but trust is often left in the dust. The result? A gap between brands and users that can feel as vast as a canyon. Trust is more than just a checkbox on a digital product brief; it’s the glue that binds users to your brand. Without it, even the flashiest features can feel like empty promi...
20 January 2025 /retail /identity Innovation in Financial Services
Dmytro Spilka Director and Founder at Solvid, Coinprompter
2024 has been a year full of significant hurdles for Chinese stocks and shares. Back in February, a $2 trillion stock rout saw investor confidence in the Shanghai Stock Exchange plummet, while the resounding US Presidential election win for Donald Trump appears to promise a return to steep tariffs on trade. Earlier in the year, a Goldman Sachs in...
20 January 2025 /markets
Sara Costantini Regional Director for the UK and Ireland at CRIF
With the continued growth of AI and other new technologies, and shifting customer attitudes, 2024 was another year of major change for banks. With this in mind, there is much to take on board from the past year. From helping with debt, to better meeting expectations on sustainability and data protection, these are some of the key findings from our ...
20 January 2025 /retail Banking
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