Graham Seel Principal Consultant at BankTech Consulting
Like any new technology, blockchain is morally neutral. It can be used to decrease costs and inflate bank profits. It can be used to expand the reach of financial services to the world’s poorest people. It was refreshing to listen to today’s BrightTalks webinar “Blockchain: a Power for Good?” The session was moderated by Fintech consultant Diana
26 May 2016 /inclusion Financial Inclusion
In my 30+ years working in financial services, I have participated in the purchase of $100 million of financial technology. In the course of this, I interacted with many different kinds of software and hardware vendors. I was surprised at the ineptitude of most of the sales efforts. Now I consult to technology companies. So the shoe is on the ...
27 April 2016 /startups Innovation in Financial Services
Blockchain (distributed ledger) technology is at the height of the hype cycle. VC funding so far has exceeded $1 billion. Banks, payment and clearing systems, government agencies and service providers have also invested strongly. Many of the largest banks are exploring, experimenting, testing and even piloting blockchain applications. So will bloc...
18 April 2016 /startups Innovation in Financial Services
Think of this as a Hyde Park Corner moment. I get passionate about things. It drives my wife crazy. As a long-time banker and technologist, I want to see banking transformed by digitization. As a human being, I want to see relevant and affordable financial services for everyone. Sometimes these two passions have seemed to be in conflict. Banks view...
06 April 2016 /inclusion Innovation in Financial Services
Banks can meet changing customer expectations, but it won’t be easy. Partnering with the best Fintech firms will be a tremendous help. But what will characterize the best Fintechs? This is the fourth in a series of articles exploring Fintech's role in transformation of banking. Can Banks Ever Meet Customer Expectations? looks at the customer satis...
29 March 2016 /startups Innovation in Financial Services
Most banks have high priority digital initiatives. But they are still falling further behind in customer satisfaction. In this blog, I will explain and propose steps pathfinder banks can take. Banks understand the need to offer attractive and differentiated products to their consumer and business customers. Banks know that they must standardize acr...
21 March 2016 /retail Innovation in Financial Services
A simple concept, well executed. That is Active Hours, a Fintech solution that pays employees who live paycheck to paycheck as soon as they have earned their pay, rather than two weeks later. The Active Hours story says a lot about how Fintech has started to impact basic financial needs of those with not much to spare. I had the privilege to parti...
21 March 2016 /inclusion Financial Inclusion
Customers are changing their expectations of everyone. Especially banks. The Connected Customer wants banking services that integrate with their connected life. If banks struggle to understand, but if they don’t respond, they will lose customers by the millions. This is true of all segments but especially true with the fastest growing segment (mill...
08 March 2016 /retail /wholesale Innovation in Financial Services
Today's connected customer expects more of their bank. Whether they are consumers or businesses, they want an Apple- or Amazon-like experience. This represents both an opportunity and a challenge of epic proportions for today’s banks. In this and future blogs we will explore how banks can deliver a distinctive “native digital” experience across all...
03 March 2016 /retail /startups Innovation in Financial Services
Is a move toward digital savings a better answer to the financial needs of poor women than continuing to roll out robust savings associations? An excellent paper just published by Women’s World Banking pleads for more active consideration of gender in the design of digital savings products. The paper, “Digital Savings: the Key to Women’s Financia...
03 September 2015 /inclusion Financial Inclusion
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