145 Results
Brett King CEO & Founder at Moven
I don't know about you, but my time is one of my most valuable assets these days. I work long hours, I travel a lot, when I'm home I am struggling to find quality time (and quantity) with my kids, and I am increasingly trying to eek out a few minutes each day for myself. So anything that adds an additional demand on my time, better be worth it. So...
19 August 2010 /retail /wholesale Innovation in Financial Services
Apologies to Shakespeare for the modified Romeo and Juliet reference, but the question is valid - what is in the 'name' of a customer these days? I’m on Twitter, I’m on Facebook, I have various other profiles online on sites like LinkedIn, etc but none of this information appears relevant to most of the service organizations I interacted with dail...
13 August 2010 /retail Innovation in Financial Services
I hear a lot of individuals in the financial services space expressing concerns about the risk of conducting business online, the lack of privacy in social media, the issues of identity theft and so forth. I’m not sure what these proponents of the ‘high-risk involvement’ model hope to accomplish, but if they realistically think that flagging conce...
05 August 2010 /retail Innovation in Financial Services
This week I've met with some very interesting people and the subject of social media has been high on the agenda. Yesterday, I met with Tom Cannon, who is leading the charge on the Internet Banking initiative that is part of HSBC's "OneH" project - essentially their customer dashboard, single-view of the customer baseline technology. Ear...
22 July 2010 /retail Finance 2.0
When you read a definition of Customer Experience you invariably will see two elements - the lifetime experience of the customer, and the total experience of the customer day to day as he engages in transactions with the provider of the goods or services he is utilizing. In meeting continuously with UK banks over the last two weeks I find an almos...
19 July 2010 /retail Innovation in Financial Services
A consistent theme keeps popping up as I discuss social media innovations with bankers these days. It is increasingly frustrating for innovators who want to use mobile, social media, the web and other such tools to get these past hyper-risk-adverse compliance specialists. It seems as if many of the banker's I'm meeting are saying that the favorite...
06 July 2010 /regulation /retail Innovation in Financial Services
In my recent blog on branches I got some reader feedback that leads me to believe that some have interpreted my positive slant on the effectiveness of direct channels as evidence that I am 'against' branches. This is not the case. However, I do think that branch networks are currently in a precarious situation and bank's might find themselves sadd...
30 June 2010 /retail Innovation in Financial Services
I’ve spent the better part of the last three months meeting and talking to some of the best and brightest bankers in Australia, Asia, UK and the USA and what I’ve learned is fairly predictable, and just a little disappointing. Direct banking (mostly Internet and Mobile) is going off everywhere I go, but most banks are still saddled with an unhealt...
28 June 2010 /retail Innovation in Financial Services
I met Friday with Mike Hirst, CEO of Bendigo and Adelaide Bank, one of the top banks in Australia today. As we discussed the need for community banks to get better at servicing SME business needs moving forward, we had a really interesting brainstorming session on where to go next. Mike is an easy going guy and I think he's created a really posi
24 June 2010 /retail
With the massive activity in the mobile Ad space arena at the moment, I’m amazed that there is so little focus on this by Bank marketing teams. It shows a level of ignorance that is staggering. There is some light at the end of the tunnel. This week Citi announced a new App-based mobile marketing platform, mainly built around the loyalty program
16 June 2010 /retail Finance 2.0
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