54 Results
Alex Noble Account Director at McAfee
An interesting article on Finextra today with statistics that one third of UK web users bank online. Apparently the most popular sites are Lloyds TSB and Royal Bank of Scotland. What is interesting for me is that in the UK at least, the web channel and the phone channel are still some way off converging. You might argue that this is natural, as th...
28 April 2008 /retail
This isn't the first, and certainly won't be the last, example of security breaches from staff. There's been a lot of recent focus on the risks of external attack and how biometrics can help deal with this but the internal threat has been neglected. I've posted on the external attack on Barclays ("Security, Call Centres and Fraud"), whe...
15 April 2008 /security /retail
Not the best news from the Daily Telegraph and Finextra, but perhaps one of the first signs of the credit crunch hitting the call centres of UK financial services firms. I'd wondered in January this year if trends the call centre job market were a warning sign that things were getting much tougher ("Are Onshore call centre jobs always goo...
09 April 2008 /retail
Interesting news last week from Ofcom, the UK communications regulator. Back in 2007, Ofcom began investigation into Abbey National making 'silent calls' to customers and issued a formal notification in November. Last week, Ofcom ruled that Abbey had breached the rules on outbound calls and fined them £30,000. The announcement is here. For thos...
25 March 2008 /retail
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