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Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Is technology killing the e-mail?

Once upon a time e-mail was a simple uncomplicated affair. It was a fantastic tool for sending out and receiving communications in "almost real-time". We put up with those slow 64k dial-up modems. After all, this was state of the art hi-tech. Even with these delays this new fangled "e-mail" beat the pants of regular snail-mail

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Is Mobile Banking a disaster waiting to happen?

The news this past week has been all about a Citibank mobile banking glitch. Apparently a flaw in a version of its iPhone m-banking application resulted in it improperly storing customer account information. Now this is something that could happen to anyone, you will say. But should it? The past year has seen an explosion of new banking services an...

/payments Innovation in Financial Services

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

It is more about ethics than policing

So the FSA is going to beef up on its staff in the oversight of the banks. As I see it, this approached is doomed before it even starts. The regulator, whether it is the FSA or any other, cannot match both the expertise and the innovativeness of the staff in the banks. The reason for this is simple. The regulator cannot compete with the banks in t...

Innovation in Financial Services

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Ban the Mobile

In the 1960s and the 1970s it was “ban the bomb”. This was the popular and catchy anti-nuclear slogan. A half century later my slogan for the “tens” (twenty-ten that is). It is simply “Ban the Mobile”, and other similar wireless devices. I recently conducted a series of training courses and seminars in a major city and was downright put out by the ...

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Legacy Thinking

I have just been running a series of training courses in Johannesburg on various banking subjects and something that one of the course participants said really struck a chord in me and in the group that she was a participant in. What happened was this; we had been discussing the various barriers to progress in the realm of electronic banking and th...

Innovation in Financial Services

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

The Cheque is More than a Payments Instrument

So the venerable old cheque has been singled out and "tapped" for termination - in the UK at least. Of course, in the new world of electronic payments and instantaneous communications, the demise of the cheque was inevitable. A payment instrument devised in a simpler time, the cheque representing a negotiable claim on the bank account of...

/payments

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

The Mad Hatter's Tea Party

Where has the financial services industry gotten itself to in these past two decades or so? I have just been reading the Financial Services Authority's proposals regarding the reform of the mortgage market in the UK. What on earth has happened to basic lending principles? The FSA speaks of a changed approach to a more "intrusive and intervent...

/regulation

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Is this just a Bad Dream?

So Goldman Sachs is in the news again. According to a recent article in the New York Times the firm and its employees are enjoying one of the richest periods in the bank's 140-year history. Imagine that? Just a few months after paying back billions of taxpayer dollars given to them as a part of a rescue package, Goldman Sachs has announced that th...

Innovation in Financial Services

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Is SWIFT Succumbing to the Dinosaur Syndrome?

The news item "Staff cuts ‘inevitable' as Swift contends with declining volumes" (FINEXTRA News, 14 September 2009) triggered some wider thoughts that I would like to share. SWIFT's need to restructure and to contain operating costs is not in my view simply a result of the financial crisis and the downturn in message volumes. There is als...

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Risk Management? You Must Be Joking!

It was fascinating, listening to Tony Lomas and Steven Pearson from accountants PWC, give an account on the BBC of events a year ago inside Lehman Brothers Europe, at the moment that the rug was pulled so-to-speak. Messrs Lomas and Pearson now control the winding up process of what some say was the world's largest ever insolvency Two observations ...

/regulation

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