Chris George Vice President Product at CI&T
Earlier this year, on February 22nd, the last remaining bank branch in the whole of the Peak District, Natwest in Bakewell, closed its doors for good. The closure leaves thousands of locals without a physical bank to visit, with the closest Natwest, for instance, now in Chesterfield—almost a half an hour’s drive away. Brick-and-mortar branches ...
03 July 2024 /predictions Banking
Recent news that Barclays is buying the bulk of Tesco’s banking business, and that Sainsbury’s Bank is open to takeover offers, has thrown retail banking’s competition with legacy banks back under the spotlight. Over the last decade or so in the UK, we’ve seen the rise of retail banks and neobanks, like Monzo and Revolut, have a bigger impact th...
23 May 2024 /retail Banking Strategy, Digital and Transformation
Generative AI is a revolution offering unprecedented opportunities and developing at a pace unlike anything we’ve witnessed previously. In the City of London, more than a third of financial service leaders use it at work every day. On Wall Street, Morgan Stanley's recent appointment of a Head of AI signifies one of the latest moves among major ba...
17 May 2024 /ai Artificial Intelligence and Financial Services
Today, around 46 million UK adults (86% of the country’s adult population) use a form of online or remote banking. As branches and physical are phased out, banks must now differentiate themselves through a strong digital customer experience. Here, AI technology looks set to form a key part of the future. Research from The Economist found that “77%...
26 March 2024 Artificial Intelligence and Financial Services
Centuries of history and decades on the high street mean that traditional banks, like the UK’s ‘big four’ of Barclays, Lloyds, HSBC, and Natwest, are often perceived by customers to be the most trustworthy, appealing option. However, since the UK began authorising the opening of new banks over a decade ago, numerous challengers have emerged. And m...
21 March 2024 Banking
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