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Tim Loo Executive Director of Strategy at Foolproof

Consumer Duty: an opportunity for innovation

Today’s economic backdrop is tough. Major events such as the Covid pandemic and ongoing war in Ukraine have fuelled an inflationary environment that has many people and businesses facing a cost-of-living crisis. Indeed, according to PwC, some 8.9 million people experience ‘financial fragility’. In addition, one in two are under-served by financia...

11 July 2023 /regulation Customer Service 2015-2019-2025