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Franklin Manchester

Franklin Manchester Principal Global Insurance Strategic Advisor at SAS

Takeover Terminated: Preventing Life Insurance Account Takeover with Data and AI

This article originally appeared in the Anti-Fraud Alliance email newsletter and is re-published here with permission. Life insurance fraud is the second most expensive type of insurance fraud in the United States, with losses totaling an estimated $74.4 billion per year. Anecdotally, many carriers note that, while insurance fraud detection rates ...

/ai /crime Artificial Intelligence and Financial Services

Franklin Manchester

Franklin Manchester Principal Global Insurance Strategic Advisor at SAS

Why haven’t insurers deployed dark data to fight the climate crisis?

Most consumers don't know about it. Insurers don't use it. But dark data — despite its nefarious sound — could help the insurance industry face the climate crisis. So, as insurers, why haven’t we brought dark data into the light? First, let's examine how climate change challenges the fundamental proposition of insurance: protecting those in need. U...

/cloud /markets Climate Risk

Franklin Manchester

Franklin Manchester Principal Global Insurance Strategic Advisor at SAS

Say My Name: How personalized customer experiences can elevate financial services

by Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling financial services firms: How can they take customer experience (CX) to a level that inspires brand loyalty? In hard times, personalization can make ...

/payments /cloud Digital Insurance Trends

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