Maria Schuld Head of Regional and Community Banking at FIS
As bank executives fight declining margins and competitive pressures, community and regional bankers must seek ways to retain customers, deepen relationships, and attract new customers. Innovative new sources of revenue in untapped markets may help banks improve margins, ease competitive pressures, and continuously improve relationships with exist...
18 January 2022 /retail /crypto Banking Strategy, Digital and Transformation
The Buy Now Pay Later (BNPL) market is seeing remarkable levels of growth, and this growth is projected to continue for years to come. By 2024 the market is expected to grow 181% and to account for 13% of all global e-commerce payments that same year, according to the 2021 Global Payments Report by Worldpay from FIS. Post-purchase installment pro...
21 December 2021 /payments /retail Banking Strategy, Digital and Transformation
After more than a year of great uncertainty due to the coronavirus pandemic, the biggest driver of change for community banks now will likely come from customer behavior. The shift towards digital banking that took off during the pandemic is expected to become permanent to some degree. Customers are most likely to use online or mobile channels to ...
16 November 2021 /retail /crypto Banking Strategy, Digital and Transformation
As banking becomes more commoditized, differentiation becomes ever more critical. Regional and community banks can separate from the pack and create competitive advantage by leveraging available data combined with the right analytical tools and skill sets. The question becomes, how to begin? Business intelligence defined First let’s define the wel...
19 October 2021 /retail Banking Strategy, Digital and Transformation
Robotic Process Automation (RPA) within the banking industry has evolved from a futuristic discussion at trade shows to a robust enabling technology; one that lowers operating expense and raises productivity. According to Gartner, RPA and bots act in the following way: “RPA automates repetitive human tasks by emulating the same human transaction st...
21 September 2021 /retail Banking Strategy, Digital and Transformation
In the digital age, technology is a prime driver of bank success. Since the start of the pandemic, more consumers are using self-service banking and digital communications in preference to in-branch services. Although it’s early days, some of this behavioral shift is likely to be permanent. In this new world, technology can determine the overall ...
17 August 2021 /retail Banking Strategy, Digital and Transformation
Community banks face a bewildering array of challenges. New technologies are redefining what’s possible, larger banks are investing heavily in customer engagement initiatives and COVID-19 has accelerated the dash for digital. But community banks have different needs from large banks – they require technologies that can enhance – not replace - the ...
20 July 2021 /retail Banking Strategy, Digital and Transformation
It’s a common sight these days across the banking trade publications: headlines of bank branch closings – whether through consolidation, sale, or outright closures. And industry research supports this trend; according to data from the FDIC and compiled by FIS, the number of overall bank branches was in decline even before the pandemic. As banks st...
15 June 2021 /retail Banking Strategy, Digital and Transformation
Financial services firms have performed admirably in helping small businesses with loans secured by the federal government in support of the Paycheck Protection Program (PPP) of the CARES Act. So how do banks capitalize on this goodwill and these relationships? This small business market opportunity is too important to miss. According to FIS resear...
19 May 2021 /retail Banking Strategy, Digital and Transformation
According to a recent American Banker article, “The Covid-19 era has given all banks a greater sense of urgency to reduce their overhead costs, and that urgency could jump-start merger discussions. Low interest rates have cut into net interest income, and there are concerns that fee income is nearing a plateau. That could force more banks to go o...
20 April 2021 /retail Banking Strategy, Digital and Transformation
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