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Jonathan Jensen

Jonathan Jensen Regulatory Policy Advisor at GBG

Why onboarding is the key to fintech success

The challenge faced by every financial provider, including fintechs, is how to onboard customers as smoothly as possible. But what does best practice look like? In my experience, signing up for a new account can be an exercise in friction and frustration, not least because identity verification has been poorly implemented as an afterthought. A dig...

/payments /identity Digital Identity Management

Jonathan Jensen

Jonathan Jensen Regulatory Policy Advisor at GBG

Getting to the crUX of identity verification

Great identity verification should be top of the list when it comes to technological improvement in finance. The number of people using online services is increasing, as online banking grows at an average of 3.5% year-on-year in the UK. And while this is a positive step for consumers, more data online means more procedures are needed to protect cu...

/regulation /devops Digital Identity Management

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