94 Results
Andrew Beatty Head of Wealth, Retirement & International at FIS
The financial services industry has entered a new era where technology determines the brand experience, what customers do, and where they go next. Jim Marous, co-publisher of The Financial Brand suggests, “Financial institutions must be able to deliver an easy-to-navigate, seamless digital platform that goes far beyond a miniaturized online bankin...
11 March 2021 /payments /retail Banking Strategy, Digital and Transformation
Why a Bank’s Customer Experience (CX) Must Reflect Its Brand and Values Commodities are widely available products that are bought and sold, interchangeably. In the early 19th century, the economist David Ricardo noted, “The exchangeable value of all commodities rises as the difficulties of their production increase” and this remains true today. At ...
25 February 2021 /people /retail Banking Strategy, Digital and Transformation
New Business Models, Low-Code Development and More APIs As historian James W. Loewen puts it: “I’m looking forward to the future, which is a good thing, because it’s coming.” This is the second of my 2-part blog series where we consider what to watch for in 2021. In today’s blog we move on to operational and technical trajectories – specifically ...
11 February 2021 /retail /predictions Banking Strategy, Digital and Transformation
Digitalization Becomes the Baseline! Last year, the financial services industry went into overdrive to keep businesses afloat and help customers in great need. Digitalization programs accelerated rapidly as innovation and adaptability rose to the top of the bank agenda. As self-development expert Brian Tracy reminds us, “It doesn’t matter where yo...
28 January 2021 /retail /predictions Banking Strategy, Digital and Transformation
Managing change is not easy. This is true for most organizations, and especially for banks. But, as management guru W. Edwards Demining bluntly stated, “It is not necessary to change. Survival is not mandatory.” Let that sink in. Any business committed to future prosperity must overcome fear of the new and embrace change. This blog considers how mo...
14 January 2021 /retail /covid-19 Banking Strategy, Digital and Transformation
In the words of famed singer-songwriter Bob Dylan, “The Times, They Are A Changing.” In this blog we examine how pricing models are changing and emerging, both in terms of consumer behavior in general, and for the banking industry in particular. Pricing models are changing before our eyes. On-demand, consumption-based pricing is seemingly everywher...
17 December 2020 /retail /predictions Banking Strategy, Digital and Transformation
As the global financial services industry accelerates towards real-time payments, banks must find a way to keep up. Banking expert, advisor and futurist Brett King suggests that “The best service in financial services happens in real-time and is based on customer behavior”. But making the move to real time is not easy, and many institutions face ...
03 December 2020 /payments /retail Banking Strategy, Digital and Transformation
… and why does it matter to incumbents. Challenger banks are the world’s hottest start-up. Banking Tech suggests there are 102 challenger banks in the U.K. alone, three of which have achieved the “unicorn” status of being valued at over USD $1 billion. So, what’s all the fuss about? In this blog we go behind the scenes to better understand what ...
12 November 2020 /retail /startups Banking Strategy, Digital and Transformation
During a recent conversation, Simon Sinek, leadership guru and eternal optimist, reaffirmed his belief that an infinite mindset is central to long-term business success. He further suggested “The goal is not to be perfect by the end, the goal is to be better today.” In this blog we consider his thoughts in the context of bank modernization and how ...
29 October 2020 /retail /cloud Banking Strategy, Digital and Transformation
There was a time when banks knew who their competitors were. For the most part they were other banks and financial services providers. Pretty simple. But with technology taking center stage, fintechs seem well positioned to move even further into the banking space. But are they really? As Hugues Delcourt, Chairman of KNEIP and former CEO of Banque...
15 October 2020 /regulation /retail Banking Strategy, Digital and Transformation
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.