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Martin Bailey Technology Product Director at Temenos

Loyalty is an outdated concept

Reports on customer loyalty may differ on the exact number of people who are changing banks, but they all agree that customers are getting more promiscuous. The bad news is that I don't think we've seen anything yet. Mobile phone vendors eye how often customers change their banks with envy. The race to acquire new customers is on. In the UK, Maks ...

30 January 2013 /sibos /retail Innovation in Financial Services