Join the Community

22,300
Expert opinions
44,315
Total members
318
New members (last 30 days)
165
New opinions (last 30 days)
28,773
Total comments

Latest expert opinions

clear
clear

3643 Results from /retail

Paul Penrose

Paul Penrose Head of Research at Finextra

The virtual world of voodoo economics

From the Sydney Morning Herald: 'The biggest bank in the virtual world of Second Life has closed its doors after a run on its deposits, putting at risk hundred of thousands of real dollars of savings and investments.' The 'bank' in question, Ginko Financial, yesterday stopped accepting deposits, froze all withdrawals and converted account holders'...

/retail /wholesale Futuristic Banking

Elton Cane

Elton Cane Digital product delivery at News Corp Australia

Pirated Windows on an ATM?

Apparently sighted in Russia, with photo appearing on the EnglishRussia.com blog, this ATM has stopped working and displays a warning that the copy of Windows needs activation. Now this doesn't necessarily mean the bank in question (VTB) is running unlicensed operating systems on its ATMs, though that could be the case. Its more likely, though, tha...

/retail Futuristic Banking

Retired Member

Retired Member 

Customer inertia is not a retention strategy

The UK retail banking industry has always been a fraud when it comes to technology; it invests heavily to keep up with its savvier, more glamorous counterparts like retail and entertainment. But while it's busy playing buzzword bingo (website, tick. CRM database, tick. BI system, tick.) its customers are still not getting what they need: a simple ...

/retail

Retired Member

Retired Member 

Why are ATMs so rubbish?

You queue and queue. You enter your PIN. You have an overwhelming urge to wash your hands in bleach - the thing's filthy. You choose the cash option (no receipt since you're eco-friendly). You choose an amount from the menu and wait. At this point it says "You can't have that amount - only 20 pound notes available". Would it have been SO ...

/retail

Paul Penrose

Paul Penrose Head of Research at Finextra

Royal Bank builds its own glasshouse

UK insurance group Admiral has ended talks with private equity investors about the sale of a stake in its price comparison Website confused.com. Admiral says the potential suitors put a valuation on the business of up to £650 million. This compares to the roughly £1 billion valuation of rival site moneysupermarket.com ahead of its forthcoming IPO....

/retail Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

The seven billion dollar man

Kohlberg Kravis Roberts has tapped Michael Capellas to take over as CEO of First Data when its $7 billion buy out goes through later this year. Capellas made his name as a corporate turnaround artist, first at Compaq and then at MCI. On both occassions he served a short stint in the top seat, savaged costs and sold on the companies for a hefty fee...

/payments /retail Finextra50 fintech index

Matt White

Matt White North America editor at Finextra

A novel approach to CRM

I heard something pretty shocking today from the head of CRM at Turkish bank Garanti. Apparently if you go into one of their branches you have to swipe your bank card before receiving a ticket and waiting to be called. Fair enough you may say – if it’s good enough for supermarket cheese counters why not banks? But not all tickets are equal - there ...

/retail

Paul Penrose

Paul Penrose Head of Research at Finextra

Payments online? Just print out and fax back the form

As the main UK payments body, Apacs forecasts payment trends, conducts market research and collates industry statistics. Publications such as ‘The way we pay: UK plastic cards 2007’, come with a £250 price tag and bring together information on how many cards we have and what we spend our money on, both in the high street and online. If you want...

/payments /retail EBAday

Paul Penrose

Paul Penrose Head of Research at Finextra

Fidelity terminates employee; buries bad news

Fidelity National Information Services has disclosed an embarrassing instance of data theft by an employee of its Certegy payments processing subsidiary. The misappropriated information included names, addresses, and telephone numbers as well as, in many cases, dates of birth and bank account or credit card information. Approximately 2.3 million re...

/security /retail

Retired Member

Retired Member 

Smile and the poo-powered pyramid

Interesting to see banks jumping on the green bandwagon. Some have been displaying their green credentials for some years, such as Smile. Have a Google for Smile poo pyramid and you should find this page about Smile's HQ being powered entirely by digested sewage. Confusingly the power plant is in Bournemouth and their building is in Stockport...

/retail Going green

Now Hiring