3646 Results from /retail
Retired Member
A few minutes in the lab can sometimes change the world. Transactions are going to change. Settlement and interchange will too. I can see how high interchange fees are more likely to encourage competitors in a market dominated by well established brands, and that lower interchange fees could theoretically discourage new entrants considering the inf...
18 May 2008 /retail Innovation in Financial Services
Alex Noble Account Director at McAfee
An interesting article on Finextra about Lloyds TSB offshoring 450 IT jobs. What it makes it interesting is that Lloyds TSB has opted not just to keep its contact centres onshore, but create new contact centre jobs onshore. I've covered this in past posts like "Onshore still growing - Lloyds TSB" but it makes clear that if customer ser...
16 May 2008 /retail
I think the telly-teller is a great initiative to cope with unexpected in-branch demand, but if banks misuse it there could be repercussions. I don't want sensory overload from an honour guard of beseeching screens flanking the path to the human at the branch. I had to think about how I feel during the branch experience and how I feel afterward...
15 May 2008 /retail Innovation in Financial Services
Am I missing the point here? Most teller capabilities are already available at advanced functionality ATMs and self-service devices. The reason that many people still use the teller to conduct these basic transactions is presumably because they don't feel comfortable using self-service. In which case, the virtual teller isn't really going to help ...
14 May 2008 /retail
Paul Penrose Head of Research at Finextra
Financial Insights has issued a briefing note on the social networking phenomenon and the opportunities and threats posed to financial institutions. The study seeks to provide a framework that defines social networking for the financial services industry, as well as provide guidance to fintech software houses and infrastructure vendors and invest...
12 May 2008 /retail /wholesale Finance 2.0
I applaud BofA in their bold move into the bloggosphere. I also think that here should be an industry code of conduct for blogging with customers on financial sites, don't cringe - it'll be good for everyone. Let's start it here: Financial Services Customer Blogs Code of Conduct We will listen to/read issues raised by our customers.We have the r...
10 May 2008 /retail Innovation in Financial Services
Australia's central bank has stepped into the debate over eBay's proposals to make the use of PayPal mandatory for buyers and sellers on the online aution site. In a submission to the country's competition commission, the RBA raises three issues of concern: "The first is that it could limit the ability of new on-line payment systems to become...
09 May 2008 /payments /retail EBAday
Matt White North America editor at Finextra
The Boston Globe reports that Bank of America is embracing customer interaction via an online forum. Predictably, plenty of irate customers are taking advantage of the feature to air their frustrations. With people posting reviews all over the Web anyway the bank has decided it might as well get into the spirit of things and show customers it’s “...
08 May 2008 /retail
The Australian government is threatening to enact new banking legislation to lower mortgage exit fees and make it easier for mortgagees to switch lenders. Australia has the worlds highest exit fees with some lenders charging $7500. The government and consumer groups are seeking to encourage more competition in the market place.
03 May 2008 /retail /wholesale Whatever...
The descent into administration of UK business intelligence vendor Granville Associates reawakens the spectre of insolvency for smaller software companies in the fintech space. For the best part of the past decade, companies with a sluggish sales pipeline and cashflow problems have been able to keep themselves afloat by taking on more debt and bor...
02 May 2008 /retail /wholesale Finextra50 fintech index
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.