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3847 Results from /retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Invisible hand - guiding where?

The Economist run an article Questioning the invisible hand last week. Starting off with the meltdown in the financial industry in several countries it then zooms in on the energy industry's apparent inability to secure supply for the future in UK and moves on to greenhouse gas emission report from the Committee on Climat Change: "The market,...

/retail

Matt White

Matt White North America editor at Finextra

Zopa calls for change in tax laws

So, through this lobby group, Prosper and Loanio are trying to pitch themselves as fresh-faced, clean alternatives to the big bad banks that have got us into a bit of a mess. These paragons of virtue now want the government to help them help ordinary folks get a loan. I'm a fan of the model but these companies should have checked the rules a bit m...

/retail

Paul Love

Paul Love VP Business Development at Konsentus

Customer Centricity through Agility

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” – Charles Darwin Almost all consumers have been affected in some way by the recent financial crisis and, as a result, the intrinsic trust and loyalty they felt for their bank has been tested to breaking point. At the same time, b

/retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Back from the boiler room

In the old days the CIO was often a board member - as important as business area executives. Then came the age of internal procurement processes and the IT-departments were sent to the boiler room and told to show up only when asked to. Business will tell them what will be done and IT could decide how it should be done - but do it fast and much ch...

/retail

Retired Member

Retired Member 

No room for complacency

With National Identity Fraud Prevention Week drawing to a close, once more the spotlight is put on how consumers can be protected from ID theft. While individuals should remain extremely vigilant against the threat posed by fraudsters, banks themselves need to work more closely with their customers and educate them to help themselves. As financial...

/security /retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Do not complicate

It is very easy to make things difficult but very difficult to make things easy. As a result we see that many service are not the least user-friendly - not in design - not in language - too complicated - a no-brainer. The business environment is also getting fiendishly complicated as technology offers so many new alternatives with so many new h

/payments /retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Internet users are addicted..

When arguing for e-banking as the main service channel it is also important to take note that like in Finland age groups up to 45 are all there http://boharald.blogspot.com/2009/10/internet-users-by-age-group-in-finland.html and that all age groups are "addicted" (figures from Finland)- just waiting for more from the their banks also: ...

/retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Old folks in America showing the way

It may still be necessary to stress the need to develop e-banking as the main channel - from first, through second to third generation services (described here in previous posts). Counterarguments may still include "my parents will never...". Then it is useful to look at pictures like this:

/retail Innovation in Financial Services

Retired Member

Retired Member 

Ubank Do Some Real World Promotion

Ubank is celebrating it's first birthday by having a giant Pass-the-Parcel competition in Sydney next to the MCA this week. They're attempting to break the Guiness Book of Records and they're tempting you to be there at 7.00am Friday if you'd like to be caught holding the $10,000 parcel when I presume the music stops. Nice little real world get to...

/retail Whatever...

Elizabeth Lumley

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Banks should wary of the 10 pound word

I got an email from someone today asking: 'when I wrote RIA, did I mean Rich Internet Applications or Registered Investment Advisors?' Of course, it is the sloppy journalist who relies on jargon (or acronyms!) in their writing. The easiest way to make sure your readers understand what you are saying, is to say it in plain, simple and straightforwar...

/retail Whatever...

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