3665 Results from /retail
Retired Member
I had an interesting experience in my local bank branch the other day. I went in to withdraw cash (the ATM doesn't dispense £1 coins and £5 notes), only to find that the process had changed - significantly for the worse. Previously, I'd put my debit card in a POS-type card reader on my side of the counter, type in the PIN, and then I'd get the cas...
16 September 2009 /retail Transaction Banking
The past year has seen a surge of non-banking players entering the retail banking space to capitalise on growing consumer suspicion of conventional high street banks. Tesco in particular has seen a doubling of retail deposits in recent months, and a short time ago announced the opening of a customer service centre to support its personal finance o...
16 September 2009 /retail
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
We are seeing a growing realization that there is no public sector - or private sector for that part - from a citizens point of view - only services produced somewhere (even if they are subject to policy making and regulation from the public sector - really important task that should not be disturbed by service production). The all-important thin...
06 September 2009 /retail Innovation in Financial Services
AaaS - Advertising as a Service is not a service like Saas (Software as a Service) - it is a mindset whose time has come. Consumers are increasingly aware of the fact that they in fact pay the cost of advertising themselves - and that is one more reason why anything intruding, tasteless, meaningless or expensive may turn them against the message....
03 September 2009 /retail Innovation in Financial Services
Matt White North America editor at Finextra
E-mail is so 2001. Prince Obi Matumbe Akumbe knows this and has turned to YouTube and Twitter in his bid to find a kind soul willing to help him transfer $50 million out of Nigeria. Anyone prepared to hand over bank account details will be compensated to the tune of $10 million. Unfortunately, we live in a cynical world and some people seem less ...
28 August 2009 /retail Whatever...
A recent TowerGroup report shows that risk management allocation of FSIs' total global IT spending is predicted to rise from 6.5 per cent in 2009 to almost 7 per cent by 2012, pointing towards a better understanding of the critical importance of expert operational and strategic risk management. Risk management is a driver for investments but sho...
28 August 2009 /regulation /retail
Paul Penrose Head of Research at Finextra
James Gardner, head of innovation and research at Lloyds Banking Group, is quiting his position to join the UK Government's Department for Work and Pensions. What does this say about the role of innovation in the stricken commercial banking sector? In his BankerVision blog, James plays a straight bat to the obvious question: "Whilst most thin...
24 August 2009 /retail Where are they now?
We should be today promoting common-sensical solutions for sense-making business. Are we? Maybe not… at least not often enough. The socio-technical landscape has changed so fast and we are still prisoners of quarterly capitalism (trying to create value for shareholders now staying for an average of 10 months), corporate governance models from the
23 August 2009 /retail Innovation in Financial Services
The idea of a single customer view (SCV) is something that retail banks have been kicking around for a while, and on which the FSA in January of this year proposed banks should invest around £1bn (Computer Weekly, 08 Jan 09). The FSA was worrying about the ability of individual investors to be able to get their hands on their money in the event of...
21 August 2009 /retail /wholesale
Interesting paper by Tim O'Reilly and John Batelle titled web squared. Starts out by describing how the Web 2.0 "network as a platform" enables applications that get better the more people use them with network effects acquiring users - then learning from them and building on their contributions. Web 2.0 is all about "harnessing co...
11 August 2009 /retail Innovation in Financial Services
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