3665 Results from /retail
Retired Member
Fear of failure often leads to stagnation, and standing still is a very dangerous ploy in today’s highly competitive Banking market. Whether you are in a saturated market where the competition is to protect your existing customer base, and steal another’s, or you are in a growth market where the competition is about maximizing your share of the gr...
08 October 2010 /retail
A specialized financial publication from Geneva, AGEFI, quoted this morning a high executive from Temenos: “The integration has already begun. The strategy is already in place and a more detailed plan will be finalized by late October, the date of closing of the transaction. An interface is already available and the time before a first integrated ...
06 October 2010 /retail /wholesale
John Cant Managing Director at MPI Europe Ltd
Over recent months we have seen the FSA in the UK, as well as regulators in other geographies, hit the record books with larger and more numerous fines for misconduct – e.g. for poor reporting, or handling of customer data. These fines are supposed to be a deterrent and to change the behavior of market participants. However, the increased size an
06 October 2010 /retail /wholesale Innovation in Financial Services
The events of 2007-08 brought banking focus back on to cost efficiency, resource optimisation and all the good stuff in between. But, while enjoying the fruits of this labour, how can banks ensure that the latter doesn’t create pain points for their customers? What is the risk that well-intentioned action will negate itself by jeopardising custome...
06 October 2010 /retail Innovation in Financial Services
Brett King CEO & Founder at Moven
Ashton Kutcher was famous for being the first celebrity to exceed 1 million followers on Twitter (now 5.8m), the famous Zuck has over 850,000 friends on his Facebook fan page, but this is not your average social media profile. The profile of your average Facebook user shows typically some 130 friends (source:Facebook), and the average Twitter user...
04 October 2010 /retail Finance 2.0
Chandrashekar Gopalarao Product Manager at Infosys Technologies Ltd
The recent news about the flood of complaints received by top banks in the UK has understandably evoked serious concern. FSA has called upon the banks to overhaul their complaints handling mechanism. In the days ahead the banks are sure to come under intense scrutiny and would be expected to show some good results in this area. Obviously there i...
02 October 2010 /retail
The issue of how to make the migration to a truly customer centric organization is often agonized over. While many are keen to see that goal materialize, there are just as many who feel organizational inertia and long entrenched silos are just too significant a hurdle to circumvent. Innovation in the customer space is often a challenge too. How do...
23 September 2010 /retail /wholesale Innovation in Financial Services
How did we do it? The existence of contactless technology in the payments market has been a topic of much discussion and over the last two years we have seen significant progress globally, with many making strong headway with their contactless developments. One of the latest countries to announce its move to contactless was The Netherlands where t...
20 September 2010 /payments /retail
Paul Love VP Business Development at Konsentus
Well the confidence and optimism from Wednesday was still evident at the end of yesterday. Last year people had ideas, this year they are actually doing something about them and actively looking for opportunities, which is such a positive sign for the industry. For me, day two was about innovation, looking at the technology we use and what the f
17 September 2010 /payments /retail
No restructuring is pain free, especially in the complex business of financial services. And in the aftermath of the crisis, the industry has undergone widespread re-jigging through consolidation, merger, integration, compliance, cutback or transformation. Cost and effort apart, restructured organisations worry about how this move will impact the ...
17 September 2010 /retail Innovation in Financial Services
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