3822 Results from /retail
Retired Member
The latest figures from the National Customer Satisfaction (NCSI-UK) survey show that large banks are losing customers to smaller banks and building societies because the latter have closer relationship with customers and offer more personalised customer service. This trend was reflected in our recent research that explored and compared the vie...
06 January 2012 /retail
If you remember, I made a few predictions about 2011 about a year ago. Time to check whether they were realised or not ... 1. Prediction: UK cheque usage drops massively. The UK Payments Council says UK cheque usage has dropped massively before the anticipated deadline of 2018 in favour of mobile payments. The previously floated idea of introducin...
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
In the past, I’ve given several reasons to explain my preference for printed bills and statements (hyperlink to personal blog post not included). When I received the following SMS recently, I began wondering if there was a more deep-rooted and fundamental reason behind my aversion for e-bills and e-statements. "Your password is a combination...
04 January 2012 /retail
It is the New Year and we have decided to share with you our predictions for the payments industry for the next 12 months. This is always a tricky task, especially as the last couple of years have brought in many changes and new developments, especially around new payment channels. We have therefore realised that it is probably almost impossible fo...
04 January 2012 /payments /retail
Salil Ravindran Senior Director, Product Marketing at Zeta
NFC contactless and m-wallets have a significant role to play in the future of mobile financial services and mobile commerce. As much as we know this for a fact, banks have been sceptical in their minds and slow in their approach to embrace contactless payments while being much slower on wallets. The million dollar question is whether they are doi...
30 December 2011 /payments /retail Innovation in Financial Services
Brett King CEO & Founder at Moven
There has been a 25% decline in the total mail volume for the USPS (United States Postal Service) from 2006-2011, resulting in a $5.1 Billion loss in 2011 alone. Since 2007 the USPS has been unable to cover its annual budget, 80 percent of which goes to salaries and benefits. In contrast, 43 percent of FedEx's (FDX) budget and 61 percent of United...
22 December 2011 /regulation /retail Innovation in Financial Services
It baffles my brains that a bank would even consider buying 632 branches off Lloyds when they don't even have any investment in mobile banking. They have just made a big investment in the past and Lloyds and Virgin know it. Not only that, but the bank is a social bank. Co-operative mission statement... "We, The Co-operative Bank, will cont...
16 December 2011 /payments /retail
The festive period looms and it occurs to me that the whole idea of good will to all men doesn’t seem to extend to the political elite and a press corps bent on spreading gloom faster than the Eyjafjallajökull volcanic dust cloud. It is tough for the average Western citizen to maintain a cheery outlook on life. In fact, looking on the bright side ...
14 December 2011 /payments /retail
No one could doubt that peer-to-peer lending (or P2P Lending) has landed big time in 2010, but it looks as if the best is just about to come. The biggest US P2P lender, Lending Club, will issue more than $250 million in loans this year – greater than the last four years combined – for a total of nearly $450 million since inception. Their last $10...
14 December 2011 /retail Finance 2.0
There is a lot of activity in the mobile payments space, with companies of all sizes, including Google, PayPal, Visa, MasterCard (with their recent investment in mFoundry), American Express, retail banks and start-ups all vying to win over consumers and retailers. Providing issues around convenience and security can be overcome, consumers and reta...
06 December 2011 /retail
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