3859 Results from /retail
Keith Russell
As I travel around Asia talking to companies about eBilling and looking at what eBilling solutions have already been implemented, it strikes me that the whole eBilling business is mired in misleading projections and statistics, and in many cases, apathy. Surely this is a key reason why so few people actually utilize eBilling, and why so few compan...
20 April 2012 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
For a long time, I've been hearing about how electronic bill presentment and payment (EBPP) solutions enable greater cross-selling and upselling by billers. For the uninitiated, EBPP, among other things, generates paperless versions of bills and statements and publishes them on portals or emails them as PDF attachments, or both; the term "bil...
18 April 2012 /payments /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Late last month I was invited to the Friday night kick off for Seedcamp's Seedhack financial technology 'hack-a-thon' event held at the Google-run UK Campus, recently launched in London. When you go to as many conferences and listen to the gilded prose of many a social media 'expert' as I do, you hear some of the same stock phrases repeated over an...
12 April 2012 /payments /retail Social Banks
Hans Tesselaar Executive Director at BIAN
Gartner’s International Retail Core Banking Magic Quadrant is used by many banks as a default shortlist for vendor selection in core system replacement. The coveted top right hand corner – the ‘leaders’ quadrant – is a battleground between the leading core banking technology providers: Infosys, Temenos, Misys, Callataÿ and Wouters and Fiserv, to n...
12 April 2012 /retail
I was speaking to a group of banking people from fast-developing countries like Indonesia, India and Pakistan at a conference in Singapore a while ago. Their views on eBilling and eStatements were very similar - adoption rates for going paperless are still very low and they place the blame on low internet penetration. As a result, some banks are p...
11 April 2012 /retail
Retired Member
Customers don’t buy products, they buy benefits. But for years, technology sales bucked this marketing wisdom, as vendors pitched platform against platform, arguing their case based on functionality and technical prowess to probing CIOs. Not anymore. The crisis marked a turning point, when banks started to monitor all discretionary spending mo...
10 April 2012 /retail
Back in Dec 2011 an article authored by Rita McGrath from Columbia Business School and published by Forbes outlines five big trends in innovation that would alter the business landscape in 2012. The fifth of these, that ‘oblique competition will become ubiquitous’, is a rather elegant way of saying that industries will face competition from non-i...
05 April 2012 /retail
Pat Carroll Founder/Executive Chairman at ValidSoft
I’m really pleased that MasterCard has developed a fraud detection service for online merchants that could realise a potential for 15-30% fraud loss savings. Whilst it’s a step in the right direction for the ever growing e-commerce world, even with these % improvements in fraud discovery, the false positive % are still way too high. A false posit...
03 April 2012 /security /retail Innovation in Financial Services
Manish Jain industry principal at Infosys Ltd
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. - Warren Buffett Since the financial crisis, consumer trust surveys have invariably rated banks near the bottom. For service organizations like banks, reputation is the basic foundation of business. This intangible asset mani...
03 April 2012 /regulation /retail
Well we have got through the first quarter of the year and a lot of things have already happened. This is my 2012 first term report for banking and the changes that need to be made over the rest of the year. 1. Remove all sentiment from the decision making process Sentiment is a strange thing. It is a natural trait that all human beings ...
02 April 2012 /retail Finance 2.0
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