3675 Results from /retail
Retired Member
During my previous trip to Hong Kong I spoke of the enthusiasm for mobile financial services in that part of the world and this, in my mind, has been reaffirmed while at the GSMA Mobile Money Summit in Singapore this week. The conference has been packed full of examples of truly innovative and impressive forays into mobile banking and payments. In...
30 June 2011 /retail Online Banking
Alex Noble Account Director at McAfee
I was amazed by the report that Wells Fargo has ended up paying $16m for failing to provide phone services for deaf customers. Part of the amazement is that in the UK phone services for hearing impaired customers are well established and well used by large companies. In the UK, nearly all banks offer a textphone service and there are well establi
27 June 2011 /retail Innovation in Financial Services
The bankers across the globe have different perceptions and definition for customer service. When I talk to them, customer centricity is their primary focus to enhance loyalty. Is the metric for customer centricity based on tangibles such as products designed with customer in mind or on intangibles like customer service? All agree that intangibles...
21 June 2011 /retail Transaction Banking
Gareth Jones Field Operations Director at Ubiquiem
PFM tools started out, you'll recall, as software packages like Intuit Quicken or Microsoft Money, but the latest buzz is around either bank-branded services or bank independent sites such as mint.com. Back in the day, Microsoft Money was shipped on pretty much every Windows machine. Interestingly, one or two people actually used it. But not man...
20 June 2011 /retail
The internet and internet based technologies have revolutionized the way how people interact with their environment. E-commerce is growing, social networks are immensely popular, and 'cloud services' get mainstream consumer interest. New start-ups leveraging internet technologies are raising tremendous amounts of venture capital. How do banks adap...
20 June 2011 /retail Finance 2.0
Banks have woken up to the fact that cross-channel banking is a key ingredient to drive sales and increase loyalty. Cross channel banking goes beyond multi-channel banking. It’s not just providing multiple channels to customers; it requires lockstep coordination of channels so customers can move seamlessly between them with consistent service and ...
15 June 2011 /retail
This proves beyond doubt that social media has come to stay. In this digital world, one sees virtual groups, meeting in virtual locales. Marketing, in this virtual market place is inexpensive and proving to be effective. In the days of yore (beyond last year) in real locales, real groups one saw huge bill boards in rush places and the response was...
08 June 2011 /retail Innovation in Financial Services
Duncan Ash Director of FS Market Development EMEA at Qliktech
The publication last week of the latest Financial Ombudsman Service (FOS) data on complaints sparked the usual ruckus, and understandably so. New cases for the FOS soared by 26 per cent in the year to March 31 2011 and 51 per cent of new cases were solely about Payment Protection Insurance (PPI). While these figures alone provide food for thought,...
08 June 2011 /retail
Martin Bailey Technology Product Director at Temenos
Unsurprisingly, working for a software house specialising in Core Banking systems, we spend a fair proportion of our time talking about customer service and what banking customers really want from their bank. During one of these conversations - the subject turned to who do you bank with, how long have you been there and why. The first two question...
03 June 2011 /retail Finance 2.0
This is what I read on employee fraud by the Financial Services Authority “one of the most serious threats”; an employee knows the inside story of process weaknesses and is often with collusion with an outsider by infiltration as in the case of BofA. Statistics indicate that 60% of frauds are by internal staff (full time employees, contractors or ...
28 May 2011 /regulation /retail Internal Auditors in Financial Services
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.