3676 Results from /retail
Jim Marous Publisher at The Financial Brand
At the turn of the last century, store merchant John Wanamaker stated, "Half the money I spend on advertising is wasted; the trouble is I don't know which half." Based on just released research from Ifbyphone, those may have been the 'good old days'. The report, 2011 State of Marketing Measurement Report found that, while 82% of CMOs ex...
09 January 2012 /retail Innovation in Financial Services
2011 was year that many bankers, and especially bank marketers would love to forget. Not only was focus diverted by the need to respond to new regulations for the second consecutive year (this time it was the Durbin Amendment), but the image of our entire industry was challenged as foreclosures and bank failures continued to be in the news. We ...
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
Internet bank websites have fundamentally changed the way we manage our money - and entirely for the better. They have put customers in control - with 24 hour access, wherever and whenever you want. They have enabled banks to cut costs and deliver new and innovative services. So from all customers and bankers - thank you, internet bank websites! Y...
08 January 2012 /retail Online Banking
Is it wrong for your bank to use your social graph - the personal data you generate within your various social media outpourings - to make decisions about you? Much as in the famous song from ‘The King & I’, banks hope that once they’ve got to know you, you’ll get to like them too. But it doesn’t end there. Social graph data can enable banks d...
07 January 2012 /retail Social Banks
Retired Member
The latest figures from the National Customer Satisfaction (NCSI-UK) survey show that large banks are losing customers to smaller banks and building societies because the latter have closer relationship with customers and offer more personalised customer service. This trend was reflected in our recent research that explored and compared the vie...
06 January 2012 /retail
If you remember, I made a few predictions about 2011 about a year ago. Time to check whether they were realised or not ... 1. Prediction: UK cheque usage drops massively. The UK Payments Council says UK cheque usage has dropped massively before the anticipated deadline of 2018 in favour of mobile payments. The previously floated idea of introducin...
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
In the past, I’ve given several reasons to explain my preference for printed bills and statements (hyperlink to personal blog post not included). When I received the following SMS recently, I began wondering if there was a more deep-rooted and fundamental reason behind my aversion for e-bills and e-statements. "Your password is a combination...
04 January 2012 /retail
It is the New Year and we have decided to share with you our predictions for the payments industry for the next 12 months. This is always a tricky task, especially as the last couple of years have brought in many changes and new developments, especially around new payment channels. We have therefore realised that it is probably almost impossible fo...
04 January 2012 /payments /retail
Salil Ravindran Senior Director, Product Marketing at Zeta
NFC contactless and m-wallets have a significant role to play in the future of mobile financial services and mobile commerce. As much as we know this for a fact, banks have been sceptical in their minds and slow in their approach to embrace contactless payments while being much slower on wallets. The million dollar question is whether they are doi...
30 December 2011 /payments /retail Innovation in Financial Services
Brett King CEO & Founder at Moven
There has been a 25% decline in the total mail volume for the USPS (United States Postal Service) from 2006-2011, resulting in a $5.1 Billion loss in 2011 alone. Since 2007 the USPS has been unable to cover its annual budget, 80 percent of which goes to salaries and benefits. In contrast, 43 percent of FedEx's (FDX) budget and 61 percent of United...
22 December 2011 /regulation /retail Innovation in Financial Services
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