3676 Results from /retail
Retired Member
The incoming head of the financial regulator has taken customers and their banks to task for perpetuating the myth of free banking as discussed in this BBC Business Article. Andrew Bailey says banks need to tear away the curtain and reveal the hidden costs of everyday banking. Transparency is laudable but it will be extremely hard for banks to m...
24 May 2012 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
Electronic delivery of bills and statements promises to save stationery, printing and postage costs for banks, mobile network operators, municipalities / boroughs, utilities and other types of billers. Attracted by the cost savings potential, a large number of billers have adopted eBilling / eStatements technology in recent times. To actually real...
24 May 2012 /retail /wholesale
Matt White North America editor at Finextra
That was the verdict of comedian Al Murray, on Twitter, when Metro Bank made a song-and-dance to celebrate the opening of its 12th branch this weekend in Chiswick. 'I have actually crossed the road to avoid the toe curling god awful pisspoor balloon waving music blaring launch of my local Metro bank' said Murray on Friday before sharing a picture ...
21 May 2012 /retail Cringeworthy marketing gallery
Speculation has been rife over who could be the next Governor of the Bank of England. Recently the Guardian gave us a glimpse of who the potential candidates could be. Any of the eight figures printed could easily become the most powerful and important official in the UK. With all their backgrounds steeped (rightly) in banking experience, the i...
16 May 2012 /retail
Harmonisation – outside of music, a term many of us have only encountered in respect to the European Union. In many areas of life in the EU, harmonisation to improve and provide consistent conditions across the 27 member states is laudable and broadly welcome. In respect of the snappily named “Directive on credit agreements relating to residentia...
10 May 2012 /retail Financial Services Regulation
MasterCard has just joined Visa, Google, PayPal, Isis, O2 and a whole string of providers who are launching or preparing digital or mobile wallets. As frontiers between the online and physical worlds start to blur, digital wallets will play an increasingly important role for both consumers and merchants. For consumers, the digital wallet can be a ...
10 May 2012 /payments /retail
Brett King CEO & Founder at Moven
Today in Singapore we've had a gathering of a collection of real innovators and disruptors in the financial services and customer experience space. The line up at#NextBankAsia was a bunch of strong influencers in the space including: Scott Anthony @scottdanthony James Gardner @bankervision Richard Kelly and Andrea Kershaw from @IDEO Neil Cross fr...
09 May 2012 /retail Innovation in Financial Services
Keith Russell
eInvoicing is big business – and pretty soon it's going to be for small business too... There are many studies that explain the huge cost of paper-based invoicing and just as many that show the benefits of moving to eInvoicing (see image below). Billentis, in its 2012 eInvoicing/eBilling report showed that the full cost of sending a paper invoice...
09 May 2012 /retail
Around the end of 2009, my HP OfficeJet printer had broken down. I promptly logged a call with the local office of Hewlett Packard's service partner. After several futile attempts over the next three days to get its engineer to visit my office to inspect the defective unit, I gave up with the vendor's local office and decided to escalate my compla...
04 May 2012 /retail
I guess with a title like 'Branch Today, Gone Tomorrow' it's no surprise that a lot of people think I'm anti-branch. I'm not anti-branch, I just don't drink from the branch kool-aid fountain that goes something like "if only we could find the right formula we'd reverse this trend of not visiting the branch and customers would flock back to ou...
04 May 2012 /retail Innovation in Financial Services
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