3676 Results from /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
I'm been thinking a lot about our fair Natalie lately. One thing you hear about, frequently, is that banks are hesitant to engage with social media because 'why would we open ourselves up to abuse from the public?' Some may see the fate of NewCastle, UK resident Natalie Westerman - whose unfortunate Twitter ID was @natwest - as evidence that it is ...
26 June 2012 /regulation /retail Social Banks
Retired Member
Prior to attending the BB10 Jam conference in London on 14th June, I had started to think that perhaps there was scope for RIM to re-establish themselves as the number one mobile platform choice for the banking sector. However, judging by the statistics they presented at the conference, they never actually stopped being the number one choice! RIM ...
26 June 2012 /retail
As someone who has experience of socialising customer services for banks, I watched the fallout from the Natwest/RBS technical outage yesterday with great interest. In particular I was struck by how quickly and strongly the customers reacted on social channels. Natwest have a ticker on their homepage that shows recent customer comments from their...
22 June 2012 /regulation /retail Social Banks
Background Social media is extending the disruptive impact of digital era across a broad range of functions. While critics and naysayers discount it as fleeting distraction, history suggests otherwise. For instance, during advent of television, media could barely laugh it out only until half-minute commercial ads wiped out print ads. Recent dawn o...
22 June 2012 /payments /retail
Core Banking Systems were built for a different world - a world that gave precedence in banking systems to security, redundancy and reliability and were architected in a product-centric way. Today, those requirements are still present - but it is not enough to be secure - the core architecture must also be flexible, innovative, and agile. Systems ...
21 June 2012 /retail /wholesale Innovation in Financial Services
Key research from Carol Rozwell of Gartner last year identified that 20 percent of enterprises that employ social media beyond marketing will lead their industries in revenue growth by 2015. With a growing number of progressive financial services firms already using social media to stay in touch with their customers, not entering the fray now coul...
20 June 2012 /retail Social Banks
Pat Carroll Founder/Executive Chairman at ValidSoft
We now live in the age dominated by social media networking channels in which people feel compelled to tell the world intimate details of their daily lives. This inevitably leads to a tendency to over-share which can cause a whole range of issues, from burglars being able to target the houses of those on holiday, to others unwittingly sharing thei...
19 June 2012 /security /retail Innovation in Financial Services
The Australian Payments Clearing Association (Apca) recently confirmed it will not be closing the country's cheque clearing system, following a year-long consultation with payment stakeholders. The review was commissioned on the basis of evidence showing a widespread decline in cheque use which came down by 60 per cent over the past decade and a th...
18 June 2012 /payments /retail
What is that a bank will be looking for in a core banking transformation programme? Is it only improvement in productivity, efficiency, compliance or something more? This is the question that requires a solid unwavering answer at the very beginning of the project; the business, IT and the management groups must have a clear consistent view. Thi...
17 June 2012 /retail Innovation in Financial Services
This is a Marks & Spencer bank. Over the next two years, the retailer is opening 50 new in-store branches throughout the country, the first of which will launch in July at M&S's flagship Marble Arch store. This is big news. New banks don’t open every day. M&S Bank is actually a collaboration with HSBC – in many ways similar to the colla...
11 June 2012 /payments /retail
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