3779 Results from /retail
Retired Member
Last month saw two separate instances in the UK of attempted or successful bank theft using Keyboard Video Mouse (KVM) remote-access devices, apparently perpetrated by the same gang. Whether or not they signal the beginning of a trend in financial crime, these incidents ought to provide cause for thought for information security leaders at all of ...
03 October 2013 /security /retail
In my last blog, I looked at pause and resume recording, a method of protecting call recording archives from sensitive card data. An alternative solution is to remove the card data from agent interactions altogether, by using an automated Interactive Voice Response (IVR) payment system. There are both advantages and disadvantages to this approach. ...
01 October 2013 /payments /retail
Steve Ellis Founder at Finextra Research
Last week the UK's Cooperative Bank rolled out a well constructed social marketing campaign. Designed to use social platforms to amplify the voice of customer advocates, the campaign was the very epitome of good social media marketing practice. The bank promoted a tweet about Georgie, a Co-op Bank business customer, who had said something nice prev...
30 September 2013 /retail
Hans Tesselaar Executive Director at BIAN
We are now five years on from the Credit Crunch of 2008 and the scars of past bank instability can still be seen. As such it is unsurprising that policymakers are now looking at new solutions for securing the future stability of the banking system. For a number of governments one potential method is the splitting of banks into good and bad. It is ...
25 September 2013 /regulation /retail
Alex Noble Account Director at McAfee
I’m very struck by one quote from the Tower Group report on multi-channel, "CEOs are realising that channel investments should be tied to specific experience goals and customers should be guided to the channel that best suits their needs". I don’t want to be too harsh, but surely that was always the point of multi-channel? As someone who...
25 September 2013 /retail Innovation in Financial Services
Did you think that it is always the customer who is at the receiving end of cleverly devised communication strategies and costly services? Think again. Recently we have seen some colourful examples of how regular consumers are exerting their power by taking on board tools invented for brands and corporations. One British consumer who got fed up wit...
09 September 2013 /retail Social Banks
Mobile shoppers are on the rise and mobile device owners are fast becoming a lucrative shopping demographic. So why are mobile players still sentencing their customers to unnecessary friction at the checkout? Today’s mobile checkouts all too often result in dissatisfied customers, abandoned carts and millions in lost revenue. Much of the problem l...
04 September 2013 /payments /retail
Mukesh Gupta Director at SAP India Pvt ltd
Can banks transform themselves to remain relevant both in the financial economy and for the network economy? Traditionally, the role of the banks have been to be collect money from people who have money, aggregate the same and loan out the money to people who needed it. The banks were needed as there was no way that people who had money could know ...
30 August 2013 /retail Innovation in Financial Services
The benefits of having a simple structure, easily navigable for both processors and humans in a bank’s architecture are a boon not only to each individual bank, but the bodies that oversee them as well. No matter what the good intentions and solid reasons behind a piece of regulation in the financial sector, there is always the risk it will be met ...
20 August 2013 /retail
From September 2013, the starter’s pistol will fire and banks will be required to speed through customer bank account switching within seven days. This is in line with the Vickers report’s recommendations which stand to dramatically reform the banking industry. So what are the implications of these new requirements? Banks must be thoroughly prepare...
19 August 2013 /retail
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