3676 Results from /retail
Anish Kanayi Consultant at IT Industry
The call for sustainable banking has been answered by banks in various innovative ways - transformed processes, novel products and channels, fresh policies. With the active support of technology solutions, banks are seen gradually turning to sustainable banking (a)Process innovation There are various organizational initiatives like the UNEP-FI a...
29 October 2012 /retail /wholesale
Retired Member
One of my pet hates with most mobile banking projects is how security is treated as an adjunct rather than a key scope item. Any product or marketing manager worth their salt knows the number one reason consumers don’t adopt mobile banking services is security concerns. The reason security is treated as a ‘black sheep’ is that it isn’t doesn’t d...
28 October 2012 /security /retail Innovation in Financial Services
Reghunathan Sukumara Pillai Consultant at Infosys
It’s getting worse. The latest edition of a global consulting and advisory firm’s annual consumer banking survey showed that customers were significantly more likely to switch banks (12% versus 7% in the previous year). The increase in the proportion of customers using three or more banks, and matching reduction in the number of those with only on...
26 October 2012 /retail
Jim Marous Publisher at The Financial Brand
In this exclusive interview about his new book, Bank 3.0, Brett King discusses how change occurring in the banking industry is inevitable, speeding up and disruptive. From the mobile wallet wars to the impact of social media, tablets and the 'de-banked' and digital consumer, Bank 3.0 shows why banking is no longer a place you go to, but something ...
25 October 2012 /retail Innovation in Financial Services
Alex Noble Account Director at McAfee
Looking at the recent news stories or even just a quick glance at Finextra, a reader would have no doubt that change is coming to branch banking. What would be perhaps open to debate is the level of change. Plenty of recent stories have suggested that c conceptually branch banking will remain the same, just with more technology, nicer stores and s...
Customer data remains one of the biggest sources of customer complaints and issues for retail banks and insurers, despite the regulatory requirements of programmes like Know Your Customer (KYC) and Solvency 2. Often the customer proposition and 'so what does this mean for the customer?' gets lost, as the rush for compliance deadlines gains momentu...
25 October 2012 /retail
Sudha Saigal Senior Associate Consultant at Infosys Ltd.
It is the age of 'personalized customer experiences'. Businesses all over the world are trying hard to custom-create customer experience, and banks are no different. Yes, there is immense effort put into making your banking experience 'personalized'. Banks want to give you that 'wow' experience every time you login to your online account. But what...
The FSA’s plans to tighten customer complaint procedures for retail banks have been in the offing for a long time, and are certainly welcomed by the industry. Within such a competitive industry, these proposed changes to the guidelines have levelled the playing field, forcing retail bank managers across the industry to try to resolve all complaint...
23 October 2012 /retail
Date Posted: 20 Oct 2017 Job Reference: G3RR-7TT Company: Nerdom Retail Bank Position Title: Chief Executive Officer Reports to: Board of Directors Reporting to this position: Chief Experience Officer, Chief Marketing Officer, Chief Operating Officer, Chief Technology Officer, Chief Financial Officer, Chief Risk Officer, Chief People Officer, Chie...
22 October 2012 /payments /retail Finance 2.0
Brett King CEO & Founder at Moven
There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with. There are three problems with this assertion that should rightly challenge the superiority of the branch channel in bank operations today: Customers rarely get advice ...
22 October 2012 /retail Innovation in Financial Services
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.