3866 Results from /retail
Retired Member
What does an Octopus and ‘mobile’ technology have in common? If trying to resolve multiple company goals simultaneously is like a game of ‘Whack a Mole,’ as noted in my last blog, can ‘mobile’ be the octopus holding the hammers? I do not believe that any single solution or strategy can be a panacea for achieving all goals, but thinking about what y...
12 March 2014 /retail
Daniel Eckstein CEO at Abrantix AG
Not many credit card acquirers are aware of the fact that their customers might have a problem with the reconciliation of their transactions. Very few acquirers offer a decent solution that really helps the merchant to get control of his financial flows. A lot of acquirers actually do think they have a valuable solution and offer some transaction ...
11 March 2014 /retail
Cost reduction has become a strategic driver for businesses. As a result, tech-savvy CFOs are becoming the popular choice to lead technology investment decisions. But this paradigm shift in the CIO landscape presents additional complexities and ultimately does more harm than good. Enterprise IT run as a cost centre rather than an ‘enabler’ struggle...
09 March 2014 /retail
On the face of it, showrooming seems bad news for ‘bricks and mortar’ retailers. However, it also highlights a real opportunity to drive more footfall, customer loyalty and, ultimately, sales. The shopping habit, where consumers browse in-store and then buy online with their smartphones or tablets, is clearly resonating with the public. According t...
05 March 2014 /payments /retail
In the last three years Tesco, Virgin Money and Metro Bank have entered the banking market as challengers to the big four UK banks - HSBC, Barclays, Lloyds and RBS. With customer trust in banks at all-time low following recent financial crises, does the banking arena need more new entrants and what differentiators do they have to offer? Tesco now ...
05 March 2014 /retail
Elton Cane Digital product delivery at News Corp Australia
I came across an interesting blog post recently about how the untrained human brain is disadvantaged when it comes to recognising or thinking about big numbers. These limitations, and reliance on gut feel and framing analysis via proportionality not only play into the hands of car dealers looking to upsize customers to the next model up with ext...
03 March 2014 /regulation /retail Future Finance
The Governor of the Bank of England, Mark Carney, announced on 18th December 2013 that all £5 and £10 banknotes in circulation will begin to be printed on polymer rather than cotton paper from 2016. This decision followed a three month public consultation process around the UK and an internal review. I am very disappointed in this decision and have...
27 February 2014 /payments /retail
Scenario: What comes to your mind when you think of the future of electronic payments? Would you use your phone /nfc card/mobile wallet/ or something else? What are the key parameters when you dream about the future? a) Behavior – How does the typical user behave? b) Convenience –One less device to charge and one less password to remember? c) Unive...
27 February 2014 /retail Payments strategies 2015-2020-2030
I need to improve my customer experience…oops, I just sent costs through the roof! I need to be compliant, but now my customer experience is just nasty. I need to sell more, but my marketing budget is less than last year! I need to be a magician to balance all these needs and goals! How can I possibly make it all happen at the same time? There ...
21 February 2014 /retail
There was a skit on Saturday Night Live many years ago about a game show based on directions for getting around New England, and one of the punch lines was, "can't get there from here". Today, many large banks are finding this to be true when it comes to restoring their returns on equity (ROE) to pre-Global Financial Crisis (GFC) levels....
19 February 2014 /retail Innovation in Financial Services
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