3676 Results from /retail
Hans Tesselaar Executive Director at BIAN
We are now five years on from the Credit Crunch of 2008 and the scars of past bank instability can still be seen. As such it is unsurprising that policymakers are now looking at new solutions for securing the future stability of the banking system. For a number of governments one potential method is the splitting of banks into good and bad. It is ...
25 September 2013 /regulation /retail
Alex Noble Account Director at McAfee
I’m very struck by one quote from the Tower Group report on multi-channel, "CEOs are realising that channel investments should be tied to specific experience goals and customers should be guided to the channel that best suits their needs". I don’t want to be too harsh, but surely that was always the point of multi-channel? As someone who...
25 September 2013 /retail Innovation in Financial Services
Retired Member
Did you think that it is always the customer who is at the receiving end of cleverly devised communication strategies and costly services? Think again. Recently we have seen some colourful examples of how regular consumers are exerting their power by taking on board tools invented for brands and corporations. One British consumer who got fed up wit...
09 September 2013 /retail Social Banks
Mobile shoppers are on the rise and mobile device owners are fast becoming a lucrative shopping demographic. So why are mobile players still sentencing their customers to unnecessary friction at the checkout? Today’s mobile checkouts all too often result in dissatisfied customers, abandoned carts and millions in lost revenue. Much of the problem l...
04 September 2013 /payments /retail
Mukesh Gupta Director at SAP India Pvt ltd
Can banks transform themselves to remain relevant both in the financial economy and for the network economy? Traditionally, the role of the banks have been to be collect money from people who have money, aggregate the same and loan out the money to people who needed it. The banks were needed as there was no way that people who had money could know ...
30 August 2013 /retail Innovation in Financial Services
The benefits of having a simple structure, easily navigable for both processors and humans in a bank’s architecture are a boon not only to each individual bank, but the bodies that oversee them as well. No matter what the good intentions and solid reasons behind a piece of regulation in the financial sector, there is always the risk it will be met ...
20 August 2013 /retail
From September 2013, the starter’s pistol will fire and banks will be required to speed through customer bank account switching within seven days. This is in line with the Vickers report’s recommendations which stand to dramatically reform the banking industry. So what are the implications of these new requirements? Banks must be thoroughly prepare...
19 August 2013 /retail
One represents the convergence of four individually disruptive technologies into a symbiotic stack that even onomatopoeically conjures a hit – SMAC! The other is, well, the treasury function – a centralized non-customer facing operation overseen by graying executives in HQ and run by soon-to-be-graying executives, or burnouts, in the trading room....
08 August 2013 /retail
In the battle for retail banks to reduce costs, services are becoming progressively more automated. Banks are looking to empower customers with the technology to answer their own queries about balances and bills, helped by trends such as the rise of smartphones and tablets. Banks are keen to deploy more self-service technology which enables the pr...
01 August 2013 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
The fragmented state of the banking industry and, arguably, the relatively conservative policies of the Indian banking regulator Reserve Bank of India, have kept the assets of Indian banks somewhat subdued compared to their global peers. Not surprisingly, league tables that use asset as the benchmark to rank banks have always been bereft of an ent...
22 July 2013 /retail /wholesale
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