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174 Results from 2010, /retail

Retired Member

Retired Member 

Differentiating Core and Utilitarian Functions

Front Offices, Product Management, Trade Initiation, Business Intelligence, Risk and Quality Management are some of the functions that financial institutions have rarely outsourced. They are core to the success of the companies and in many cases define the companies when it comes to customers and stockholders. Investments to enrich them, innovati...

/retail

Retired Member

Retired Member 

Will your customer appreciate that innovation?

A brand new year is upon us! What can we look forward to in the banking domain? My sense is that banks will reaffirm their commitment to innovation in a bid to generate greater value and differentiation. We are likely to see a continuation of the technology theme in improving banking distribution, processes, efficiency and risk management. Whil...

/retail

Alex Noble

Alex Noble Account Director at McAfee

Biometrics, cost and password resets

An interesting story about Bank Leumi on Finextra just before Christmas. It seems that Bank Leumi will be using voice biometrics for password re-sets for online banking. There are a couple of interesting things about this. The first is that password re-sets are an absolute pain for helpdesks and similar types of contact centre. Depending on whet...

/security /retail

Retired Member

Retired Member 

Is regulation driving innovation in the Middle East?

‘Regulation’… this one word seems to have carried a dark cloud over the banking industry for the last year. However, not all regulation in recent months has been focused on liquidity or reigning in banks’ independence. In the UAE, for example, the introduction of the ‘Wages Protection System’ has enabled banks to seek out opportunities to become m...

/payments /retail

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