174 Results from 2010, /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Finextra recently held a live Twitterview with Brett King, banking consultant and author of upcoming book Bank 2.0. During the conversation, King says that online banking will beat branch banking this year - and that the time has come to call all services ‘mainstream banking'. More controversially, King claimed that regulations were just an ‘excus...
17 February 2010 /retail /wholesale Social Banks
Trevor Jenkins Director at Maylands Consulting Ltd
I have been trying to research the requirement for additional cardholder identification for cardholders with UK-issued credit cards using POS terminals in Canada and the USA. I have sometimes been asked for additional identification in Canada, but never in the USA. In the USA my signature is seldom checked thoroughly. I haven't been able to fin...
16 February 2010 /retail
Always one to embrace anything new and shiny, Finextra is embarking on our very first Twitterview. When: Feb. 17, 14:00 GMT Where: Follow @Finextra and @brettking Hashtag: #finxlive Finextra will be chatting with industry consultant Brett King author of the book Bank 2.0. He is also the founder of the International Academy of Financial Managemen...
15 February 2010 /retail Social Banks
Retired Member
Australians continue riding a growing wave of Chinese investment in resources, while helping to stave off much of the GFC or recession other countries had to deal with. Now it seems with all this success they are now becoming more of a target from international online crime gangs targeting Aussie wealth. Last week Aussie TV personality and larriki...
14 February 2010 /security /retail
Web 2.0 and Social Media are revolutionizing the way companies interact with consumer and customers. Banks and financial institutions cannot avoid to innovate in those areas. I have prepared this Social Media and Banks presentation to show some examples and ideas to start a discussion. The presentation can be found also on Bank 2.0 blog. Roberto...
08 February 2010 /retail
If you really think about it, the goal of any innovation is to better fulfil an existing need. Thus, banking innovation must keep pace with customers’ evolving aspirations. Pick a random sample of customers and chances are that you will find more uniqueness than commonality of need. More importantly, seasoned customers expect their banks to fulfil...
Whenever a customer initiates a transaction, it’s a moment of truth for his bank. Likewise, the acid test of a banking innovation is its impact on customer experience. Enough has been said about the role of technology-led innovation in improving customer experience and retention; far less on how banks can innovate on their customer management stra...
2009 was the year when risk management was thrust firmly onto the agenda for global banks and lenders. Looking forward to 2010, many banks are likely to be shifting their priorities in preparation for regulatory changes and the economic recovery. Looking ahead over the next months, actions that have an immediate effect on financial institutions’ bo...
02 February 2010 /regulation /retail
Last week four bank experts sat down with Lee Fulmer of IBM to discuss the intended and un-intended consequences of the Payment Services Directive, as part of Finextra ongoing FinextraLive webcast series. Amongst the 75 minutes of lively chat, our panel grappled with the idea that payments might be more trouble than it's worth for some banks. Micha...
01 February 2010 /payments /retail EBAday
I saw an interesting article in the Daily Telegraph the other day, which suggested that the Authorities are considering adding connected lender liability to debit card purchases. If this gains traction, I think it is a bad development for banks, that they should resist with all the force available to them. http://www.telegraph.co.uk/finance/perso...
22 January 2010 /retail Transaction Banking
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