5233 Results from /payments
Retired Member
There are many aspects to delivering excellent customers service, particularly in financial services where credit-based decisions can often leave customers deeply disappointed. There is an entire industry dedicated to improving the customer experience, from staff training to measurement, but an area that is often overlooked is the processes in plac...
07 October 2014 /payments
The demand for cash management services by corporates is not new for our banks. However there is now more pressure than ever on transaction banks to provide more comprehensive cash management solutions covering everything from liquidity management, payments, receivables, delivery channels, etc. - with a specific focus on seamless implementation an...
06 October 2014 /payments
Leon Rees Principal at Markets Etc
We all know there's been a battle brewing for a while. Silicon Valley, with its innate ability to innovate around technology and build models for deepening customer relationships, has been squaring off against traditional Main Street banking, threatening a fight for a few years. The big banks aren't a pushover, they have balance sheet (but perhaps...
03 October 2014 /payments
Today most companies understand that having their branded mobile app in a consumer’s smart phone is the closest connection they have ever had with their customers. With time spent on mobile devices rising, companies with a mobile app on a consumer’s phone have a spotlight and opportunity to connect like never before. Apps are also an inexpensive c...
Ben Poole Contributor at Finextra
On the second day at World Retail Congress 2014, I was fortunate enough to moderate a panel discussion looking at what steps the industry is taking to ensure security across the variety of transactional channels that exist today. Providing the perspectives were Ajay Bhalla, President, Enterprise Security for MasterCard, Pingki Houang, COO with sho...
02 October 2014 /security /payments
Arnab Sengupta Founder & Chief Technology Officer at Cinnamon Pay (www.cinnamonpay.com)
Introduction In the present world of disruptions, the rapid progress of the consumer technology is changing the human behavior more than ever before. Many pundits tend to stretch their imagination and predict the future digital world in the next 5 years which may perhaps take 15-20 years to get to that stage. So I need to be careful not to go over...
02 October 2014 /payments
Tenants can securely make payments to their landlords through Facebook Salix Homes, a social housing provider based in Salford, in the northwest of England, is one of the first housing providers in the country to enable its tenants to pay their rent via Facebook, through its payment gateway partner. The provider, which manages 8,500 properties acro...
30 September 2014 /payments Innovation in Financial Services
One of the stream sessions on the first afternoon, Sarah Quinlan, Senior Vice President, Market Insights at MasterCard Advisors, and Bernie Brooks, CEO of Myer, looked ahead to what the future may hold in the payments space. Quinlan began by noting that the way the payments space is evolving is all driven by the great recession following the global...
30 September 2014 /payments /retail
The first morning of World Retail Congress 2014 in Paris featured a one-on-one interview conducted by the event’s founder and chairman, Ian McGarrigle, with Anne Cairns, president, International Markets at MasterCard. The title for the interview was ‘The Future Is Now, Are You Ready?’ Cairns began by highlighting just a few of the areas that have s...
29 September 2014 /payments
The timing of the UK Department of Health's adoption of PEPPOL ("Pan-European Public Procurement Online) may just help accelerate the economic recovery in EU member countries. With billions of euros tied up in supply chain paperwork, small and medium-sized businesses stand to benefit from faster, digitised procurement transactions. Among the ...
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