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Latest /ai expert opinions

Ermes Dajko

Ermes Dajko Sr. Cloud Solutions Architect at Temenos

Unlocking Personalization in Banking with GenAI

In competitive banking, one elusive goal has persistently captivated industry leaders: personalization. This concept, however, extends far beyond simply aligning the right products with the right customers at opportune moments and prices. True personalization in banking means crafting experiences and solutions that resonate on a human level—not me...

/ai Artificial Intelligence and Financial Services

Sheza Gary

Sheza Gary Project Strategiest at Self Employed

Armed With Advanced AI, Brand Impersonators Are Casting A Much Wider Net For Victims

Digital impersonation scams are emerging as the “new normal” in the cybercrime industry, with recent research highlighting the lucrative nature of such attacks, a rise in the use of AI to enable them, and the inability of brands to protect their customers. The rapid growth of “brandjacking attacks” was the main focus of a June report from Cisco Ta...

/ai Artificial Intelligence

Alexander Bachmann

Alexander Bachmann CEO at Mitgo Group

Accelerating the Future of Cashback: Market Projected to Hit $108 Billion by 2025

In the age of widespread online shopping, cashback has emerged as an effective strategy for attracting traffic and enhancing customer engagement alongside the development of e-commerce platforms. According to a recent Statista study, the global number of online buyers reached 2.71 billion in 2024, and this figure is expected to rise to 2.77 billio...

/ai /payments Finextra site news

Karim Ben-Jaafar

Karim Ben-Jaafar SVP, Software Solutions at Quadient

Pay smarter, not harder: Five ways AI is transforming AP

Introducing any new technology into an organisation is generally a tricky process. From a lack of clear objectives to damaging knowledge gaps, there are plenty of things that can go wrong. This is especially true for emerging technologies like AI, where nearly half of all adoption projects fail to deliver measurable benefits. Yet the transformati...

/ai /payments Financial Transformation

Steve Bradford

Steve Bradford Senior Vice President EMEA at SailPoint

Protecting against deepfake fraud in the financial industry

In 2021, a wave of deepfake videos started to emerge across the internet and social media. From humorous TikTok videos of Tom Cruise, to unsettling speeches from Morgan Freeman explaining synthetic reality, AI-driven deepfakes started to capture the attention of many internet users. Over the past year, as AI has bled into the mainstream, technology...

/ai /crime

Ugne Buraciene

Ugne Buraciene Group CEO at payabl.

Money20/20 takeaways: Instant payments lead the way amid industry optimism and AI remains hot topic

As the lights dimmed on Money20/20 Europe, we witnessed another successful event filled with fruitful conversations and unique insights from industry leaders. The show concluded with a notable takeaway: instant payments are seen as the biggest opportunity for growth. This is based on a survey conducted by payabl. at the event where 27% of industr...

/ai /payments

Adhikar Babu

Adhikar Babu Product Manager at Worldpay

Leveraging AI for Fraud Detection in Fintech: Technical Innovations and Implementation Strategies

The use of AI in banking fraud detection is becoming more and more popular. Indeed, the statistics surrounding online fraud are alarming. Cybercrime imposes a significant cost on the global economy and reaches $600 billion annually, equivalent to 0.8% of the worldwide GDP. Besides, fraud attempts surged by 149% in the first quarter of 2021 compa...

/ai /crime Artificial Intelligence and Financial Services

Nicole Pienkos

Nicole Pienkos Head of Regional Banking at FIS

Exploring Responsible AI Adoption

“AI banking, or Artificial Intelligence in banking, refers to the application of various AI technologies such as machine learning, natural language processing, and robotic process automation within the banking and financial services industry. These technologies enable banks and financial institutions to automate processes, enhance customer service...

/ai /retail Banking Strategy, Digital and Transformation

Sergei Grechkin

Sergei Grechkin Chief Risk Officer at AIFM Cayros Capital

Implementing AI in the Pricing of Interest Rate Derivative Contracts

The financial industry has been rapidly integrating Artificial Intelligence (AI) to enhance various aspects of its operations, including the pricing of interest rate derivative contracts. Interest rate derivatives, such as swaps, options, and futures, are essential tools for managing exposure to fluctuations in interest rates. The traditional met...

/ai /predictions Artificial Intelligence and Financial Services

Matt Ryan

Matt Ryan Chief Transformation Officer at Reef

The Next Wave of Client Engagement: AI and Digital Hospitality

Digital Hospitality is a new paradigm in client engagement that emphasises what can be done through next-generation digital tools to engage clients. These tools have been used for years, but have significantly increased during the pandemic as face-to-face meetings became less common. Today, they are a part of many companies’ outreach efforts, so w...

/ai /wealth Artificial Intelligence and Financial Services

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