57 Results from 2017, /ai
Richard Miller Product Owner at RegDefy (MV37)
A very large number of articles on technology at the moment begin by saying, “[x] technology is one of the industry’s hottest topics right now” or “changes in [y] technology are accelerating ever faster”. This is as a result of living through a ‘technology purple patch’ where there is a step change not only in what the technology can do, but also ...
23 October 2017 /ai Capital Markets Technology
Freddie McMahon Director Strategy and Innovation at DF2020 Ltd
Gartner Group have recently identified the following four emergent trends for using Chatbots in the Enterprise: 1. Call Center Help Desk: Chatbots are reducing the cost of customer queries by handling more and more of the customer conversations, with handoffs to help desk workers when appropriate. 2. Operational Approvals: Chatbots are reducing t...
20 October 2017 /ai /regulation Fintech innovation and startups
Crystal Berry Marketing Manager at Validis
Data is a key resource – if not the resource – that powers modern business. Yet, unless it is in a homogenized package, its benefits are limited, thus limiting what industries – especially the accounting and lending industries – can achieve for its clients. The power of data is well known. However, full adoption has been slow, despite the indisput...
18 October 2017 /ai Digital Banking Trends
Paul Irvine Director, Major Accounts UK&I at Fortinet
It can often feel like cybercriminals are two steps ahead. The result is that security professionals are constantly creating and updating their security protocols to match the volume of equally sophisticated malware attack vectors being directed at them. This is especially true for cybersecurity in financial institutions, this is in part due to th...
18 October 2017 /ai /security Information Security
Navigating the turbulent waters of Artificial Intelligence (AI) and Machine Learning (ML) can seem like a daunting task to the uninitiated. In fact even the question of how AI relates to ML is answered differently depending on who you ask, as evidenced by the numerous articles about on these topics. In this area, confusion abounds – for example wi...
17 October 2017 /ai Capital Markets Technology
Retired Member
It’s all about data ecosystems… There’s a long tradition of using time in the bathroom to think and reflect. For the ancient Greek mathematician Archimedes, his understanding of how to measure volume fell into place when he was in the bath. For me, my most recent eureka moment came while I was brushing my teeth. I had just bought a new, wifi-enabl...
16 October 2017 /ai /retail
DBS Bank has been recognised as the Bank of the Year, Asia by The Banker, a member of the Financial Times Group, and Best Bank in Asia-Pacific by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for nine consecutive years from 2009 to 2017. Many banks have been closing branches. As a consequence, we ...
13 October 2017 /ai /regulation Fintech
Mark Jackson Managing Director - Product & Capabilities at Valuedynamx - a Collinson Company
With the evolution of digital banking, there are fewer opportunities for face-to-face interactions with customers. Is it therefore becoming harder to drive customer devotion, attracting and retaining loyal customers in this era of digital self-service? Banks are investing huge amounts of capital in digital capabilities such as chatbots, artificial...
12 October 2017 /ai /retail
The Malaysian RHB Banking Group has launched a chatbot via the RinggitPlus comparison website. The chatbot is a blend of an “advisor” and “salesperson” for consumers applying for a personal loan. During the conversation the chatbot co-ordinates all the necessary information and communicates eligibility via SMS. The RHB Banking Group targeted ...
29 September 2017 /ai /regulation Fintech innovation and startups
Vaibhav Grover Senior Director at Sutherland
Banks across the globe are investing big dollars into Intelligent Bots. HSBC has recently announced a low-cost online investment service that uses algorithms to match customers to an investment portfolio. American financial services provider Raymond James Financial said it would offer bot-advisers to clients by the year end. NatWest recently laun...
28 September 2017 /ai /retail Disruption in Retail Banking
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