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491 Results from /ai

Satish Saini

Satish Saini Head Business Process Services Europe at Hexaware Technologies Limited

Complex Problem Simple Solution

Complex Problem: Operational challenges Trade financing, where banks and financial institutions provide credit facilities in order to guarantee exchange of goods, is a centuries old industry that hasn’t seen much change with the growth of global trade flows. Banks need to transform themselves for efficiently meeting the growing trade finance demand...

/ai Artificial Intelligence and Financial Services

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

INNOVATION. REGULATION. KNOWLEDGE. CHATBOTS.

INTRODUCTION Innovation is about changing the status quo in a way that adds value to stakeholders. To demonstrate adding value requires measurement. With this clear definition of innovation, lets apply it to regulation. THE REGULATORY FABRIC AS A MARKET The scope of this challenge is huge as the regulatory fabric impacts every person and every o...

/ai Banking Strategy, Digital and Transformation

Steve Wilcockson

Steve Wilcockson Product Marketing at Quantexa

The Non-Contradiction of Proprietary Finance and Community Open Source Programming

I work in financial services, typically quantitative technology applications. A recent employer of mine was an imagery company, providing satellite and drone-sourced data into finance and insurance. In this heady mix of finance and space, I worked with people from defence, aerospace, geospatial, surveying and satellite communications backgrounds w...

/ai /devops Trends in Financial Services

Retired Member

Retired Member 

Security and business reputation: a relationship in transition

The reputation of any financial services organisation rests squarely on trust, security and professional integrity. Breaches of any of these profoundly damages the belief of markets, investors and customers in the others. Every financial services organisation is engaged at some level on modernising itself to remain fit for its twentieth first cen...

/ai /security Artificial Intelligence and Financial Services

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

Commercial Banks need to Step up their Game on Client Service

In retail banking, a bank only has one customer (or two) per account. In the corporate scenario however, there are so many more stakeholders for each account which makes service excellence far more complex. When customers are international, achieving excellent client service also comes with geographical challenges such as different currencies, lan...

/ai Customer Service 2015-2019-2025

Retired Member

Retired Member 

AI and Its Impact on the Customer Service Sector

Artificial intelligence has been around for quite a while now, and it’s already made a strong impact on many sectors. It should be no surprise that customer service has been one of the most affected ones, and it looks like we’re only seeing the tip of the iceberg in terms of what’s possible, too. Many changes are coming up on the horizon, and with...

/ai Artificial Intelligence and Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Path to the Data-driven Economy

What does a Data-driven Economy mission mean? In short: better service, mega-shift in productivity, sustainability through less waste and CO2, fact-based decisions, true single European market, global transparency and the end of grey economy. What does a Data-driven Economy need? In short: 1. Data - eventually most of it structured, standardized,...

/ai Open Innovation Ecosystems

Chris Holmes

Chris Holmes Senior Vice President at KAE Consulting

Using AI in the fight against fraud

Financial services providers have been using Artificial Intelligence (AI) and machine learning for a range of operations, including credit underwriting and conversational banking. However, one use case that has emerged as a priority for the industry is linked to the better management and prevention of fraud. Reports of fraudulent activity in 2019 ...

/ai /security Artificial Intelligence and Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Finding inflation - or rather deflation - with real time data.

The Economist article also describes how policy makers and central banks often have to resort to outdated price data and how sudden important changes typically are in a global economy. So when they find the data the important trends may already have emigrated to the next big thing. As we have moved from soon mandatory e-Invoicing+e-Receipts to...

/ai Bigger than Technology

Retired Member

Retired Member 

Open Banking - growth opportunities in Retail Banking

Introduction Access to customer data has been a topic of conversation for many governments around the world in recent years, with many regimes around the world slowly moving towards legislation requiring data to be “opened up” to facilitate data sharing and portability. Here in Australia, there have been several waves of this with a Productivity Co...

/ai Asia Financial Services

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