Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

DBS retrains call centre staff for digital future

Singapore's DBS has retrained more than 500 call centre employees for the digital age, creating new roles in areas such as social media, voice biometrics and live chat.

08 May 2019

Company update/Social media

Emirates NBD brings business chat to WhatsApp

Emirates NBD customers can now chat bank via WhatsApp as the bank introduces customised services via the WhatsApp Business Solution, a first in the region.

08 April 2019

News/payments

The platform ecology model: A deep dive

Eating the dust of Barclaycard’s partnership with Alipay, Finextra reports on the dominance of Ant Financial and Tencent in China and the emergence of the platform ecology business model in South East Asia, which will be dissected in detail at Money20/20 in Singapore this week.

15 March 2019

News/Social media

Facebook talks to cryptocurrency exchanges about selling its new digital coin - NYT

Facebook's plan to introduce its own digital coin that people can send and receive, across borders, over WhatsApp is so advanced that talks are already underway with cryptocurrency exchanges about selling the new token, according to the New York Times.

01 March 2019

News/Social media

Facebook posts 'marketplace payments blockchain' job ad

In another hint of its intentions in the payments space, Facebook has been advertising for a 'Technical Program Manager, Marketplace Payments Blockchain'.

15 February 2019

News/Social media

Cryptocurrencies will be regulated in 2019 because of FOMO in 2018

At this year’s London Blockchain Week, the event opened with a summary of how the perception of bitcoin, and its underlying technology blockchain, has changed over the past five years.

11 February 2019

News/Social media

Facebook acqui-hires Chainspace team for blockchain push

Facebook has reignited speculation about its plans in the payments space by aqui-hiring the team behind London-based blockchain startup Chainspace.

05 February 2019

News/payments

First direct lets customers make payments from within messaging apps

UK bank first direct has teamed up with social payments startup PayKey to let customers send money to friends from within apps such as WhatsApp and Facebook Messenger.

28 January 2019

News/Social media

Royal Bank of Canada named in Facebook privacy scandal

Royal Bank of Canada has become embroiled in a privacy scandal engulfing Facebook after it emerged that the social network appeared to provide a raft of Big Tech companies with privileged access to user accounts.

19 December 2018

News/Social media

TD Ameritrade brings WeChat integration to the US

TD Ameritrade customers in the US can now do their research, access the markets and get support through Chinese social and messaging platform WeChat.

03 December 2018

Company update/Social media

Chase promotes home loans on Pinterest

Chase Home Lending, in conjunction with Pinterest, today debuted its “Pins & Properties: Chasing Your Dream Home” report at the Pinterest New York City office, along with TV personalities, entrepreneurs and authors, Drew and Jonathan Scott.

12 November 2018

Company update/Social media

Sberbank turns business banking websites into social media feed

Sberbank has presented a new working regime of its internet bank for business. It is called Payment Schedule and allows user to switch the interface of Sberbank Business Online to event feed format.

19 October 2018

News/Social media

Outage fever strikes UK banks

A spate of online banking glitches has hit the UK's leading high street banks, leading inevitably to discussions of resilience and operational risk in the industry.

21 September 2018

Company update/Social media

XTrend launches new 'copy trading' feature

Since its launch in March 2018, XTrend has become a popular trading platform in Europe, where with its Nano trading capabilities, traders can learn and enjoy trading with just a $5 investment.

20 September 2018

Company update/Social media

WorldRemit links up to WhatsApp for its remittance service

Leading digital money transfer company WorldRemit has added WhatsApp notifications to its service.

18 September 2018

Company update/Social media

Raiz Invest launches facebook chatbot

Raiz Invest Limited, the mobile-first micro-investing platform, has today launched a chatbot to improve the user experience.

18 September 2018

Company update/Social media

MC Payments rolls out 'Instapay' in Indonesia

MC Payment, a homegrown fintech player, announced the soft launch of Instapay, a B2C payment platform targeting Indonesian Small-Medium Enterprises ("SMEs") market.

13 September 2018

Company update/Social media

Ecobank unveils Fintech Challenge winners

Nala, Virtual Identity and Wallet.ng dazzle judging panel to be the three winners of the competition; All 11 finalists were officially inducted into the Ecobank Fintech Fellowship programme to explore commercial partnerships with the pan-African banking giant.

07 September 2018

News/Social media

Traders under the #MeToo spotlight

Banks are increasingly turning to monitoring software in order to eradicate inappropriate behaviour on the trading floor.

29 August 2018

News/Social media

WeChat Pay launches in Malaysia

WeChat, China's most popular social media app, has launched its digital payments service, WeChat Pay, in Malaysia, marking its first product to be released in Asia outside of China and Hong Kong.

21 August 2018