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SunGard introduces social media surveillance tech

/Social media

SunGard introduces social media surveillance tech

SunGard has launched a social media surveillance and compliance system to help firms monitor and archive content posted by staff on sites such as Facebook, LinkedIn and Twitter.

CBA slammed over draconian social media policy

/Social media

CBA slammed over draconian social media policy

Commonwealth Bank of Australia is in hot water with labour unions over the imposition of a draconian new social media policy that severely curtails the freedom of expression of employees and their network of friends when corresponding over social sites.

Social media and customer behaviour

/Social media

Social media and customer behaviour

David Hamilton, president of the banking business at Sungard talks about how the vendor is dealing with customer (and their customers' customers) behaviour.

Birth of a new currency: Facebook Credits to be mandatory for on-site games

/Social media

Birth of a new currency: Facebook Credits to be mandatory for on-site games

Facebook has moved to tighten its grip on the virtual currency market, outlining plans to force all social game developers to use Facebook Credits for payment processing.

Banco Sabadell introduces mobile cheque deposit

/Social media

Banco Sabadell introduces mobile cheque deposit

In a European first, Spain's Banco Sabadell has added remote deposit cheque capture functionality to its mobile platforms.

Microsoft bundles Bundle into MSN Money

/Social media

Microsoft bundles Bundle into MSN Money

Microsoft has relaunched its MSN Money Web site with a fresh design and new tools, including Bundle, the social spending comparison tool developed in conjunction with Citibank and Morningstar.

JPMorgan fires woman for blogging in her spare time

/Social media

JPMorgan fires woman for blogging in her spare time

A former JPMorgan Chase business analyst is suing the bank after claiming she was sacked for blogging in her spare time.

Goldman's social network-deprived staff get Facebook lesson

/Social media

Goldman's social network-deprived staff get Facebook lesson

Goldman Sachs, which normally enforces a strict policy on staff access to social networking sites, yesterday invited in Facebook CFO David Ebersman to give a tutorial following the bank's $450 million investment in his firm.

Hedge fund taps Twitter to beat market

/Social media

Hedge fund taps Twitter to beat market

London-based Derwent Capital Markets is set to launch a £25 million hedge fund that will use Twitter to predict the market, according to press reports.

Loyal bank customers value social media - Fiserv

/Social media

Loyal bank customers value social media - Fiserv

Eleven percent of online consumers are currently connected with their bank or credit union through a social site, and more than one-third (36 percent) of those not connected are interested in doing so, according to a survey of 3000 consumers conducted on behalf of Fiserv.

Lloyds TSB invites customers to create their own avatar

/Social media

Lloyds TSB invites customers to create their own avatar

Lloyds TSB has introduced a platform that enables customers to create their own avatar which could be used in an advertisement for the UK bank.

American Express reward points redeemed for virtual goods

/Social media

American Express reward points redeemed for virtual goods

American Express is to offer cardholders reward redemptions for virtual goods and games produced by Zynga, the developer of the popular Farmville Facebook game.

RBS worker loses redundancy payout over Facebook comments

/Social media

RBS worker loses redundancy payout over Facebook comments

A Royal Bank of Scotland back office worker is taking the lender to a tribunal after she was sacked for boasting about an expected redundancy payout on Facebook.

Financial services firms gearing up for social media investment - Aite

/Social media

Financial services firms gearing up for social media investment - Aite

Most US and European financial services firms still consider themselves social media novices or beginners but there is a widespread expectation that there will be significant investment in this new marketing medium over the next five years.

Tesco and Game to sell Facebook Credits

/Social media

Tesco and Game to sell Facebook Credits

In a UK first, Facebook has struck deals with high street retailers Tesco and Game to start selling its virtual currency gift cards in their shops.

Citi seeks social media lawyer

/Social media

Citi seeks social media lawyer

US bank Citi is looking to hire an attorney to provide legal oversight for its social media activities.

Banks must tap traditional values - and channels - to rebuild customer trust - Forrester

/Social media

Banks must tap traditional values - and channels - to rebuild customer trust - Forrester

Only 29% of Western Europeans believe their bank acts as a 'customer advocate', doing what's best for them and not just what's best for the bank's profits, according to a Forrester survey of nearly 21,000 European adults.

NAB searches for social media guru

/Social media

NAB searches for social media guru

National Australia Bank (NAB) is advertising for a full-time social media co-ordinator to shape its use of channels such as Twitter and Facebook.

Banks face up to social media challenges - Finextra@Sibos

/Social media

Banks face up to social media challenges - Finextra@Sibos

Citibank's marketing of Sibos on Twitter drove up visits to the bank's corporate micro-site for the international banking event by five-fold in advance of the show. The figure was divulged by Citi's managing director of marketing Leslie Klein at a Finextra-moderated Sibos panel discussion on the use of social media in financial services B2B.

PayPal unveils micropayments system; Facebook on board

/Social media

PayPal unveils micropayments system; Facebook on board

PayPal has signed up a slew of big names, including Facebook and FT.com, to a new micropayments system for digital goods and services.

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