Latest Social media News: Finextra Research

Irish bank caught in social media spying storm

Allied Irish Bank (AIB) has been accused of spying on its customers after it emerged that it monitors mortgage holders' social media accounts

14 May 2018

News/Social media

Microsoft defends support for controversial Cloud Act

A long-running court battle between Microsoft and the US government about whether the latter had the right to access emails held in Microsoft's Irish data centre has come to an anticlimactic end after a judge dismissed the case, ruling it to be "moot" due to the recent passing of the Cloud (Clarifying Lawful Overseas Use of Data) Act.

05 April 2018

News/Social media

BMO rolls out virtual assistants for Twitter and Facebook Messenger

BMO has partnered with two tech startups to roll out chatbot service assistants for Facebook Messenger and Twitter.

15 March 2018

News/Social media

Look #nofilter: Deutsche Bank opens Instagram account

Deutsche Bank is extending the reach of its social media presence to Instagram, opening a channel to "visually convey a different side" to the company's activities.

07 March 2018

News/Social media

Mastercard puts QR bot on Messenger

Mastercard is to use the popular Facebook Messenger platform as a vehicle for encouraging small businesses in Africa and Asia to move to QR-code based mobile payments.

28 February 2018

News/Social media

TD Ameritrade lets users trade through Twitter

Customers of US brokerage TD Ameritrade can now research and trade stocks and exchange traded funds through Twitter direct messages.

08 February 2018

News/Social media

Belfius brings Messenger and WhatsApp P2P payments to Belgium

Belgian bank Belfius is rolling out a service that lets users make payment requests through Facebook Messenger and WhatsApp.

01 February 2018

News/Social media

Researchers develop algo that uses Twitter to predict the stock market

Researchers from a Dutch university have developed an algorithm that scans tweets about stocks, successfully predicting price fluctuations.

24 January 2018

News/Social media

Deutsche Bank hops on WeChat

Deutsche Bank is looking to keep in touch with its Chinese-speaking customers by jumping onto WeChat, the social media giant with nearly a billion active users.

30 November 2017

News/Social media

Nordea brings e-invoicing to Facebook Messenger

Nordea has collaborated with Nordic payments processor Nets on a service which enables consumers to post invoices and pay their bills via Facebook Messenger.

29 November 2017

News/Social media

BofE had no business case for £3000 Snapchat filter

Was £3000 on a SnapChat geofilter to promote the new £10 note money well spent by the Bank of England? We'll never know because the bank did not put together a business case prior to the campaign or carry out any evaluation once it was completed.

24 November 2017

News/Social media

CIBC builds Messenger digital assistant for sending money overseas

The Canadian Imperial Bank of Commerce (CIBC) has launched a digital assistant that helps clients track foreign exchange rates and send money overseas through Facebook Messenger.

07 November 2017

News/Social media

Halloween howler: HSBC suffers online banking gremlins

High street bank HSBC was forced to apologise to UK customers after its online banking service went down for a chunk of Friday.

27 October 2017

News/Social media

Citi to roll out chatbot for Facebook Messenger in Singapore

Citi is to launch its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out across the Asia Pacific region.

11 September 2017

News/Social media

Bank of Baroda calls for calm after big IT glitch

Customers of India's fourth largest state-owned bank, the Bank of Baroda (BoB), have been asked not to panic after a technical glitch caused thousands of accounts to be wrongly debited.

24 August 2017

News/Social media

BBVA brings info and payments to social and messaging networks

BBVA is embedding more deeply with social and messaging networks through a new bot that lets Spanish customers access financial information via Facebook and Telegram, and a tool for making payments from Whatsapp.

19 May 2017

News/Social media

Wells Fargo to pilot AI-based Messenger bot

Wells Fargo is boarding the chatbot train, launching a pilot of an AI-based customer services agent within Facebook's Messenger platform.

19 April 2017

News/Social media

Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile in

MoneyGram and Western Union have both launched bots that lets customers in the US send money transfers to tens of thousands of locations around the world through Facebook Messenger.

19 April 2017

News/Social media

Payday loan firm hit by data breach

Wonga, a prominent UK payday loan firm, has warned 270,000 of its customers that their accounts may be at risk following a data breach.

10 April 2017

News/Social media

Facebook Messenger AI assistant offers payments suggestions

Facebook has revamped its AI assistant for Messenger, M, letting it butt into conversations about payments to offer help with sending and requesting money.

10 April 2017