Outsourcing

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ABN Amro extends IBM services contract

/Outsourcing

ABN Amro extends IBM services contract

ABN Amro has extended its infrastructure services agreement with IBM, tapping Big Blue's technology to integrate recently merged Fortis Bank.

DZ Bank inks 5 year Atos Origin contract

/Outsourcing

DZ Bank inks 5 year Atos Origin contract

Germany's DZ Bank has inked a five year contract with Atos Origin for the management of data centre and infrastructure services supporting IT applications. Financial terms were not disclosed.

Barclaycard outsources UK customer service operations to FirstSource

/Outsourcing

Barclaycard outsources UK customer service operations to FirstSource

Barclaycard is to outsource customer service operations for its UK credit card and consumer lending business to Indian BPO outfit FirstSource.

Hong Kong brokers turning to back office outsourcing - survey

/Outsourcing

Hong Kong brokers turning to back office outsourcing - survey

A growing number of Hong Kong brokers are seeking to outsource their back office functions in a bid to deal with increasingly complex and competitive local markets, according to a survey from BNP Paribas Securities Services and Swift.

ABN Amro to renew $1bn IBM, TCS and Infosys outsourcing deals - report

/Outsourcing

ABN Amro to renew $1bn IBM, TCS and Infosys outsourcing deals - report

ABN Amro is preparing to renew IT outsourcing contracts worth around $1 billion with IBM, Tata Consultancy Services (TCS) and Infosys Technologies, according to India's Economic Times.

Logica wins IT services deal with Finland's Luottokunta

/Outsourcing

Logica wins IT services deal with Finland's Luottokunta

Logica has won a four-year contract to take over the IT operations and infrastructure services of Finnish card payment group Luottokunta

TCS grows UK life and pensions BPO business with Usil acquisition

/Outsourcing

TCS grows UK life and pensions BPO business with Usil acquisition

Diligenta, a unit of Indian outsourcer Tata Consultancy Services, has acquired the business of Unisys Insurance Service Limited (Usil), bagging £250 million in mandates from The Phoenix group and Old Mutual International in the process.

Sugamo Shinkin Bank migrates PCs to IBM desktop cloud

/Outsourcing

Sugamo Shinkin Bank migrates PCs to IBM desktop cloud

Japan's Sugamo Shinkin Bank has selected IBM for the development of a virtual client environment, tapping Big Blue's desktop cloud.

Wipro takes over German data centre from Citi

/Outsourcing

Wipro takes over German data centre from Citi

Citi has signed a deal with Wipro to hand over the ownership, operations and management of its data centre in Dusseldorf, Germany, to the Indian outsourcing giant.

IBM employee fingered as culprit in massive DBS outage

/Outsourcing

IBM employee fingered as culprit in massive DBS outage

An IBM employee has been fingered as the culprit behind a seven-hour system-wide outage that knocked out all consumer and business banking services and ATM and POS transactions at Singapore's DBS Bank on Monday.

Asset managers turn to client reporting as IT budgets stabilise - survey

/Outsourcing

Asset managers turn to client reporting as IT budgets stabilise - survey

With IT budgets in the asset management industry beginning to stabilise, firms are turning their attentions to improving middle office processes, focusing particularly on client reporting, according to a survey from vendor Religare Technova.

CSC wins $580 million outsourcing deal with UBS

/Outsourcing

CSC wins $580 million outsourcing deal with UBS

US technology group CSC has signed a five-year outsourcing deal with Swiss bank UBS for the provision of voice and data network, security and telecommunication services.

IE agrees Documetric deal

/Outsourcing

IE agrees Documetric deal

UK-based fintech vendor Intelligent Environments has outlined plans for a reverse takeover of Documetric, a provider of outsourcing services in finance and administration, including payments processing, content management and business intelligence.

Wall Street steps up analytics spending

/Outsourcing

Wall Street steps up analytics spending

Over 90% of Wall Street firms expect to increase spending on analytics over the next year, with risk and compliance the areas most likely to see greater investment, according to a survey from IBM and Sifma.

Xchanging to buy 51% stake in SIA-SSB's Kedrios unit

/Outsourcing

Xchanging to buy 51% stake in SIA-SSB's Kedrios unit

UK business processor Xchanging is set to acquire a 51% stake in Kedrios, a unit of Italian e-payments group SIA-SSB that specialises in securities processing and fund administration services. Financial terms were not disclosed.

Logica wins Skandia outsourcing contract

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Logica wins Skandia outsourcing contract

Savings specialist Skandia has awarded Logica a three year, EUR15 million, contract for the provision of a private cloud-based infrastructure management system.

Barclays Capital establishes new global tech centre in the Ukraine

/Outsourcing

Barclays Capital establishes new global tech centre in the Ukraine

Barclays Capital is to spend $2 million to establish a new global technology centre in Kyiv in the Ukraine.

SGX inks IT infrastructure outsourcing deal with HCL

/Outsourcing

SGX inks IT infrastructure outsourcing deal with HCL

The Singapore Exchange (SGX) has signed a five year, S$110 million IT infrastructure outsourcing contract with India's HCL Technologies.

Barclaycard in talks to outsource Teesside call centre work to Firstsource

/Outsourcing

Barclaycard in talks to outsource Teesside call centre work to Firstsource

Barclaycard is weighing up plans to hand over operations at its Teesside call centre, which houses around 700 staff, to Indian BPO outfit Firstsource.

EDB and ErgoGroup to merge

/Outsourcing

EDB and ErgoGroup to merge

EDB Business Partner and ErgoGroup are set to merge, creating the largest information technology company in Norway.

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