Mortgage processing

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/Mortgage processing

HP signs Leeds Building Society to cloud-based IT platform

HP and Yorkshire Building Society have signed Leeds Building Society as the first client for their cloud-based Shared Services Alliance.

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FSA fines Bank of Scotland over costly legacy computer lash-up

The Financial Services Authority (FSA) has fined Bank of Scotland (BOS) £4.2 million for computer system failures which meant it held inaccurate mortgage records for 250,000 of its customers. As a result of the failings, the bank mistakenly made £20.4 million in goodwill payments to some customers who did not deserve the cash bonanza.

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Mobile banking, cloud computing and IT investment cash top wish list for bank CIOs

Half of Britain's financial services firms think that mobile banking is already important to their customers, while 71% predict it will be by 2015, according to a survey from Fujitsu.

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Post Office begins selling mortgages in branches

The UK Post Office is taking on high street banks with the introduction of in-branch specialist mortgage advisers.

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Tesco launches mortgage range

In its latest foray into banking, supermarket giant Tesco has begun offering mortgages, letting customers earn loyalty points on repayments.

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Banks pay $25m to settle New York electronic mortgage system claims

Bank of America, JPMorgan Chase, Wells Fargo, Citi and Ally Financial have agreed to pay a total of $25 million to New York State over their use of the privately-owned national mortgage electronic registry system (Mers).

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New York sues banks over use of electronic mortgage system

The New York Attorney general has charged three of the nation's biggest banks - Bank of America, JPMorgan Chase and Wells Fargo - with using the privately-owned national mortgage electronic registry system (Mers) to illegaly bring foreclosure proceedings against home owners who had defaulted on their loans.

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The branch is still part of the customer experience

Theresa McLaughlin, EVP and CMO of Citizens Bank, sees the branch remaining a part of the overall bank offering for some time to come.

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Have banks lost 'that loving feeling'?

Linda Verba, head of retail banking at TD Bank (and considered to be a guru of bank customer service in the US) discusses a 'return to civility' for bank call centres and customer service.

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Tesco ready for banking switch

UK retailer Tesco says it is in the final stages of introducing its own systems and infrastructure for its fully-fledged banking operation, with savings and loans products now available to new customers

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More than M-Pesa, African banking gears itself for growth

Oti Ikomi, senior VP at Ecobank, a South African-based, pan-African banking group, talks with Finextra about the rise of the middle class in Africa and its affects on the continent's banking industry at Fundtech Insights 2011 in London.

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Systems error sees Clydesdale Bank mortgage complaints soar

Complaints have flooded in to the Financial Ombudsman Service about Clydesdale Bank over the last six months after a botched systems tweak that saw the firm miscalculate mortgage repayments for thousands of customers.

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Standard Life to acquire Focus Solutions

Standard Life has made a recommended £42 million bid for UK AIM-listed financial technology supplier Focus Solutions.

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IBM to buy Bank of America mortgage servicing unit

IBM has signed a deal to buy the core operating assets of Bank of America's mortgage servicing unit Wilshire Credit Corporation. Financial terms of the deal were not disclosed.

/Mortgage processing

Fiserv agrees sale of loan fulfilment unit

US fintech vendor Fiserv has inked a deal to sell its Loan Fulfillment Solutions (LFS) business to mortgage technology firm ISGN. Financial terms of the deal were not disclosed.

/Mortgage processing

LendingTree suit claims Google planning loan aggregator service

Google is about to enter the online mortgage loan aggregator market, according to LendingTree, which is suing a technology vendor it claims is working with the search giant.

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B&B outsources credit risk to Euristix

State-owned Bradford & Bingley (B&B) has outsourced its credit risk management to London-based consultancy Euristix as it winds down its mortgage business.

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E-loan to exit mortgage business

US-based online lending platform E-loan is to quit the mortgage origination business after posting an $87.4 million net loss in the third quarter.

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Tesco eyes UK mortgage market

UK supermarket giant Tesco is looking to capitalise on the credit crunch by offering its customers home loans as well as current accounts.

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FSA fines mortgage lender £1.12m

The UK's Financial Services Authority (FSA) has fined mortgage provider GE Money Home Lending £1.12 million for systems and controls failings which resulted in hundreds of customers losing money.