Mobile & online banking

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High-tech and high-touch the sweet spot for banking

/Mobile & online banking

High-tech and high-touch the sweet spot for banking

Suvo Sarkar, Senior Executive Vice President & Group Head – Retail Banking & Wealth Management, Emirates NBD, talks at the SAP Financial Services Forum about how banks can compete successfully if they pick up the pace of innovation, the need to rewire the back end to keep up with front end innovation, the future of robots in financial services, and how in the world of digital, analogue can be the biggest differentiator.

Insurers must digitalise – or become obsolete

/Mobile & online banking

Insurers must digitalise – or become obsolete

Martin Dietz, Member of the Global Board, ConVista Consulting, and Robert Cummings, VP, Global Head of IBU Insurance at SAP, talk at the SAP Financial Services Forum about the impact of digitalisation on insurance, its evolution from a product to a customer centric business, and the cost and competitive challenges created for incumbent insurers by their legacy systems.

Banks must educate customers on cyber hygiene

/Mobile & online banking

Banks must educate customers on cyber hygiene

Jacky Fox, Director, Cyber Risk, Deloitte, talks about the large attack surface banks present to cybercriminals, the challenges of protecting legacy systems, the strong progress banks are making with better-tuned policies and procedures, and the need to educate customers and to concentrate cyber security spend on the interfaces those customers are using most often.

Disruption is coming… but we don’t know where from

/Mobile & online banking

Disruption is coming… but we don’t know where from

Michael Leadbetter, Adjunct Faculty, Singularity University, talks at the SAP Financial Services Forum about exponential technologies, the opportunities – and challenges – they bring to financial services, and the need for education within the industry about how to leverage them, to prepare for the disruption that could come from a number of sources, including the GAFAs.

Building a jumbo jet while flying it

/Mobile & online banking

Building a jumbo jet while flying it

Joe van Niekerk, Chief Information Officer, Discovery Vitality, talks at the SAP Financial Services Forum about shared value insurance, the future of wearables and Discovery’s approach to innovation.

Data is the new oil

/Mobile & online banking

Data is the new oil

Falk Rieker, Global Vice President, Global IBU Head for Banking, SAP, and Dr Sascha Maric, President of IFB Group Americas, talk at the SAP Financial Services Forum about the need for financial institutions to become expert at analysing and exploiting their data to be successful in the digital economy – and how to overcome the challenge of data silos by putting in place a tiered architecture.

AI in the future

/Mobile & online banking

AI in the future

Johan Gerber, Executive Vice President, Security & Decision Products, Mastercard, talks at M20/20 about the future of AI for financial services, how it can change the way providers interact with their customers and make decisions, the associated risks and the likely future for prescriptive analytics.

Digital Identity needs to be focused on

/Mobile & online banking

Digital Identity needs to be focused on

Paul Briault, Digital Security, Identity and API Management Director at CA Technologies, talks about the advantages of and barriers to digital identity in banking, and the opportunity to bring simplicity to consumers and banks.

Digital and cultural change will drive innovation

/Mobile & online banking

Digital and cultural change will drive innovation

David Watson, Chief Digital Officer and Head of Corporate Cash Management Americas in Deutsche Bank’s Global Transaction Banking talks about digital transformation in banking and how it drives innovation. How working with the fintech community and partnering with others will be the way banks innovate and develop future products and services. But this requires a cultural as well as organisation change and banks should be prepared to embrace this.

Are financial services ready for biometrics?

/Mobile & online banking

Are financial services ready for biometrics?

Bob Reany, Executive Vice President, Identity Solutions, Mastercard, talks about why – though passwords don’t work for either consumers or banks – more needs to be done to make biometrics truly fit for purpose in financial services, and outlines the need for frameworks around performance, usability, interoperability, security and privacy to underpin future biometric developments.

Virtual accounts enable new business models

/Mobile & online banking

Virtual accounts enable new business models

Tim Martin, Product Manager, Cashfac, and Jeremy Light, Managing Director, Accenture Payments, talk about the rise of virtual accounts, how they enable banks to meet corporates’ evolving and individual needs, and how, alongside other key developments such as PSD2, they underpin exciting new business models.

Engaging customers through digital

/Mobile & online banking

Engaging customers through digital

Christian Westerhaus, Head of Product & Strategy, Institutional Cash Management, Deutsche Bank talks about the effect digital transformation has on traditional bank services and products. How the future is dependent on the use of digitalisation to enable banks’ to meet the demands of compliance and regulation, and use it to truly engage with their customers to meet and exceed their expectations.

Regtech now the driver of transformation for bank

/Mobile & online banking

Regtech now the driver of transformation for bank

Mathew Wells, Senior Manager, Wavestone, talks about how financial institutions can leverage regtech to accelerate change through the three key phases of reacting to, adapting to and optimising compliance with new regulations.

Banks need to understand their customers better

/Mobile & online banking

Banks need to understand their customers better

Colin Ryan, Partner, EY, discusses the evolving banking industry with the open banking agenda and how the regulatory change and increasing demand from consumers is a challenge for financial services.

Understanding the critical path to IFRS 17

/Mobile & online banking

Understanding the critical path to IFRS 17

Tamsin Abbey, EMEA IFRS Life Actuarial Lead Partner, Deloitte, discusses how insurers’ accounts will look different under IFRS 17, and how the increased transparency, consistency and clarity will aid the market’s understanding of insurers’ financial performances.

Take a strategic approach to Open banking

/Mobile & online banking

Take a strategic approach to Open banking

Damian Richardson, Head of Innovation, Payments, NatWest, talks about open banking and its potential to challenge and change the way banks offer services and products to customers. Increasingly banks and third-parties will collaborate to offer new personalised services to their customers through a network of APIs and a culture of open banking. This will take time to adopt but banks should take the strategic approach now.

PSD2, Open Banking, APIs the customer

/Mobile & online banking

PSD2, Open Banking, APIs the customer

Hamish Thomas, Partner, EMEIA Payments Leader,EY, talks about PSD2, Open Banking and the wider impact banks have to provide and share customer information with third-party services providers through API networks. How banks share data and yet control and protect it to conform to security and regulation is a challenge. They need to look at this holistically to meet their obligations.

What banks and their customers can expect for the future

/Mobile & online banking

What banks and their customers can expect for the future

Jerry Norton, Managing Director, Financial Services, CGI, talks about the pivotal changes banks need to respond to, including PSD2, GDPR, instant payments and the need to leverage new technologies.

Banks are transforming both digitally and culturally

/Mobile & online banking

Banks are transforming both digitally and culturally

Gerhard Kebbel, Managing Director, Digitalisation, Helaba, discusses the importance of digitalisation in financial services and the changes it brings. He talks about transforming the way banks both interact with, and respond to, their customers by engaging with them digitally to provide new innovative services and products. To achieve this banks have to undergo change embracing new technologies and cultural outlook.

Digital identity key to making open banking frictionless

/Mobile & online banking

Digital identity key to making open banking frictionless

Rob Kotlarz, Business Development Director, Signicat, talks about how digital ID can reduce abandonment rates in onboarding and the role of a reusable, interoperable digital asset in tackling the identity fraud epidemic - and in making PSD2 interactions work in practice.

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