What banks and their customers can expect for the future

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Jerry Norton, Managing Director, Financial Services, CGI, talks about the pivotal changes banks need to respond to, including PSD2, GDPR, instant payments and the need to leverage new technologies.

Comments: (1)

A Finextra member 

The points being made have lingererd around as required actions for several years. The need, rather than discussions, is to actually get into implementation and deliver - increased automation to get rid of routine work, leveraged Cloud, 24x7 availability (with associated resilience)