/retail
In this FinextraTV interview, Saraswathy Parthasarathy, COO, Universal Banking, Finastra, opines on how technology is influencing and driving a reimagined banking world. We are not on the brink of a new era of financial services: the future is already here. According to Parthasarathy, we are living in a world where a customer-centric approach is the only way forward, financial products are integrated seamlessly into our lives and banking is no longer a separate service – it is value-based and can now be done on the go, enabling banks to keep up with changing customer preferences.