368 articles tagged with this keyword
News/Customer relationship management and knowledge management
Despite claims that customers still prefer face-to-face advice from high street branches, more than half (55%) of UK adults have not seen their bank manager in the last ten years, according to a study released by Lloyds TSB.
06 December 2007
Spanish banking group Banco Sabadell has teamed with Telefonica to launch a marketing campaign that uses bi-dimensional code technology (2D code) to deliver promotional videos on customers' mobile handsets.
04 December 2007
A former database administrator at Fidelity National Information Services has pleaded guilty to stealing 8.4 million customer records from its Certegy unit and selling it on to data brokers.
30 November 2007
One in four promotional Web sites operated by financial services firms fail to present information in a "fair, clear and not misleading way", says the UK's Financial Services Authority (FSA) following a review of advertising on investment sites.
29 November 2007
US CRM software vendor Salesforce.com is reporting its largest ever deal contract, which will see its on-demand Web-based sales and marketing software rolled out to 30,000 financial advisors at Citigroup.
16 November 2007
Silicon Valley-based KeyPoint Credit Union has teamed with mobile banking outfit MShift to develop an application that enables customers to access their Web accounts from within online social networking site Facebook.
15 November 2007
Silicon Valley-based contactless payments outfit Vivotech has launched a mobile marketing package that enables merchants to broadcast advertisements and promotions to consumers via 'smart posters' featuring NFC tags.
13 November 2007
Canada's RBC Financial Group is implementing customer relationship management (CRM) technology from Teradata which it will use to support its multi-channel marketing campaigns.
Customers that use electronic bill payment services have higher account balances and profitability and are more loyal to their financial institution than non-EBPP customers, says a new US study released by CheckFree and SunTrust.
08 November 2007
The UK's House of Lords has slammed the government for ignoring its recommendations on fighting cyber crime and improving Internet security and has accused MPs of putting their heads in the sand.
30 October 2007
Spending on front-to-back wealth management IT by financial institutions in North America, Europe and Asia Pacific will reach $28.5 billion by 2012, up from $20.5 billion in 2006, according to a report by market analyst Datamonitor.
26 October 2007
US mutual fund manager Fidelity Investments says it is investing $50 million in the development of a Web-based wealth management platform, called WealthCentral, which will integrate the most critical operational systems for registered investment advisors.
24 October 2007
US bank Wells Fargo has launched a text message banking service which complements the browser-based mobile banking application it launched earlier this year.
22 October 2007
Spending on anti-money laundering (AML) technology by banks in the Asia Pacific region is set to rise 39% year-on-year in 2008, according to research conducted by Massachusetts-based research and advisory firm Financial Insights.
19 October 2007
UK CRM vendor Portrait Software is releasing a new package that helps financial institutions identify customers that are most likely to default on future payments.
16 October 2007
Experian subsidiary Eiger Systems is launching a new customer verification service designed to help UK firms detect direct debit fraud.
02 October 2007
The UK's Halifax bank is to introduce 'behavioural targeting' technology from US firm Omniture in an effort to increase sales and conversion rates for online products and marketing campaigns.
27 September 2007
A quarter of Brits would stop using online banking entirely if they had one bad experience and return to their high street branch, according to a study commissioned by Internet research firm Gomez.
18 September 2007
US-based Automatic Data Processing (ADP) says hackers have stolen data about its clients from a third-party database and have used the information to launch online phishing scams.
17 September 2007
UK banking group Barclays is using technology from US-based Omniture in a bid to increase conversion rates for inquiries and sales of key products on its Web site.
11 September 2007
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