368 articles tagged with this keyword
News/Customer relationship management and knowledge management
Visa is to develop a bespoke version of its Better Money Skills financial education Website for the UK's Nationwide, as banks adjust their strategies for an economic downturn and seek to deploy online tools that can help customers suffering financial hardship.
26 November 2008
UK CRM vendor Portrait Software is reporting a £1.3 million operating loss for the half year as disruption in the banking sector hit second quarter sales.
25 November 2008
Mumbai-based Patni Computer Systems has won a 16-month systems integration contract with Turkey's Akbank to implement a new customer relationship management system from Chordiant Software.
21 November 2008
Swiss vendor Temenos has signed Dominican Republic-based The Popular Association for Savings and Loans (APAP) to its T24 core banking platform.
18 November 2008
Shares in UK CRM vendor Portrait Software have slumped by over 40% as the company warns of a slippage in new license deals and acts to minimise operating costs in preparation for a more challenging market.
15 October 2008
IBM has signed agreements with Chiba Bank, Daishi Bank and Hokkoku Bank for the development of a call centre system that will be used by all three Japanese firms.
03 October 2008
As business gets ever more competitive, banks in Europe and the Middle east are increasingly looking to invest in customer relationship management (CRM) technology to help differentiate themselves from rivals, according to a survey commissioned by SAP.
04 September 2008
Over 12 million customers - three times the number originally reported - have been hit by the security breach at Bank of New York Mellon earlier this year, when a box containing unencrypted customer data tapes went missing in transit.
29 August 2008
UK credit card outfit Goldfish says a printer error has resulted in some customer statements being sent to the wrong addresses.
19 August 2008
US-based Teradata says China Industrial Bank has implemented its data warehousing technology to centralise information management operations and processes.
08 August 2008
UK bank Alliance & Leicester is offering £100 to every every customer that switches online to its Premier current account.
22 July 2008
Shares in Portrait Software plunged after the UK CRM vendor posted lower full year profit and said its business had been hit by "the turbulence in the investment banking sector".
24 June 2008
Jordan-based Arab Bank is implementing anti-money laundering (AML) technology developed by US risk and compliance systems vendor Fortent across its global operations.
India's Infosys Technologies is close to signing a deal with Spanish banking group Banco Bilbao Vizcaya Argentaria (BBVA) for the supply of its Finacle core banking technology.
27 May 2008
Japan's Bank of Tokyo-Mitsubishi UFJ is implementing anti-money laundering (AML) technology supplied by Actimize.
14 April 2008
Fair Isaac, the Minneapolis-based provider of credit scoring technology, is cutting 420 jobs and shedding several business units under a restructuring programme designed to boost revenue and cut costs by $100 million a year.
02 April 2008
UK CRM vendor Portrait Software has agreed terms to acquire Million Handshakes, a Norway-based provider of outbound campaign management and marketing software.
20 March 2008
Former Financial Objects executives Roger Foster, Stewart Foster, Gary Linieres and Peter Caddick have teamed up to launch Third Financial Software, a financial technology firm targeting the investment management community.
11 March 2008
The sub-prime credit crunch will drive retail bank spending on business intelligence (BI) technology from $5.6 billion in 2006 to $9 billion by 2012, according to a global study by market analyst Datamonitor.
06 March 2008
Dublin-based Norkom Technologies has signed Allied Irish Bank (AIB) to its anti-money laundering and compliance software.
04 March 2008
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