368 articles tagged with this keyword
Company update/Customer relationship management and knowledge management
Artesian, the innovative developer of social intelligence software has today announced that the Royal Bank of Scotland (RBS) is using its solution to help it to measure the levels of engagement between its relationship managers and their customers.
08 December 2014
News/Customer relationship management and knowledge management
National Australia Bank has passed an important milestone in its tech transformation agenda with the roll out of a new customer relationship management system for its 4500 business bankers.
06 November 2014
Barclaycard is bidding to increase the reach of its bPay contactless wristbands beyond payments by offering businesses customer behavioural data gleaned from the wearable devices.
14 August 2014
Harris + Hoole (H+H), a UK coffee shop chain part-owned by Tesco, has launched a mobile payments app that lets customers get their caffeine fixes without taking their phones out of their pockets at the till.
02 June 2014
Coupon giant Groupon has is stepping up its assault on the point-of-sale market through the launch of a new iPad-based platform that uses Bluetooth to recognise voucher holders as they walk into the store.
19 May 2014
Bottomline Technologies has struck a deal to buy customer acquisition software provider Andera in a cash and stock deal worth around $48 million.
01 April 2014
Big Blue is going big brother, providing technology to India's IndusInd Bank which tracks customers' location and activity and uses the information to push them promotions.
06 September 2013
Fiserv has unveiled a customer behaviour predictive modelling system designed to help banks tap into big data and boost their marketing efforts.
05 September 2013
French software house Dassault Systèmes is to sponsor a '3D Fintech Challenge' at Canary Wharf-based accelerator space Level39 in a bid to find new applications for integrating disparate data sets within financial services firms.
19 July 2013
Western Union has signed for technology from Tibco that will help it harness big data to anticipate consumer trends and boost its customer engagement.
24 June 2013
ERN, the UK-based start-up behind a platform that allows banks and merchants to aggregate and analyse data generated by card transactions, has raised $1.6 million in seed funding.
19 June 2013
As it bids to boost its 123 million-strong user base, PayPal has acquired Iron Pearl, a start up specialising in customer acquisition and engagement. Financial terms of the deal were not disclosed.
12 April 2013
Indian banking and securities companies will spend 416 billion rupees on IT products and services in 2013, an increase of more than 12% on last year, according to Gartner.
30 January 2013
Customer data is still a misunderstood and underused asset at European financial institutions, seen by many as a purely compliance issue rather than a potential source of revenues, according to a Finextra survey commissioned by Capco.
24 October 2012
The Indian financial services industry will spend Rs377 billion ($6.77 billion) on IT this year, 17% up on 2011, according to Gartner.
11 June 2012
Citibank has entered into an agreement with IBM to explore possible uses for Big Blue's Watson supercomputer in mining customer data.
05 March 2012
Finextra TV/Customer relationship management and knowledge management
Frank Eliason, SVP of social media at Citi, discusses mobile banking, customer service and social media with Finextra.
04 October 2011
Mark Hartley VP of strategy and marketing at Clear2Pay on the why and how banks should claim the mobile space at Sibos 2011.
28 September 2011
Juultje van der Wijk, MD, global head of trade finance services at ING discusses the global reach of the trade finance services business.
20 September 2011
David Hamilton, president of SunGard's banking business discusses the five key challenges that will affect the financial services industry over the next few years.
12 September 2011
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