Latest Customer relationship management and knowledge management News: Finextra Research

Research/Customer relationship management and knowledge management

The Future of Identity 2020

17 November 2020 262 downloads

Company update/Customer relationship management and knowledge management

Bain launches NPS Prism product in Hong Kong

Bain & Company today announced that they have officially launched their “NPS Prism” product into the Hong Kong market, aimed at helping companies drive meaningful customer experience changes in their businesses.

16 November 2020

News/cloud

Electrifying cloud migration with strategy and security

The cloud can power innovation for financial institutions. As reported by McKinsey, 70% of banks are reviewing their core banking platforms and are beginning to leverage the potential that cloud-native services can deliver, as well as the offerings provided by technology vendors.

13 November 2020

Research/Customer relationship management and knowledge management

Digital Transformation Accelerated

06 November 2020 710 downloads

Research/Customer relationship management and knowledge management

Payments Transformation: Immediate, Intelligent and Inclusive

04 November 2020 1139 downloads

Research/Customer relationship management and knowledge management

Personalisation-as-a-Service: Harnessing Data in the Banking and Payments Industry

30 October 2020 525 downloads

Company update/Customer relationship management and knowledge management

Isbank chooses Commencis Dataroid to profile customers

Turkey’s largest private bank Isbank chooses Commencis and its enterprise-level big data analytics and engagement platform Dataroid to have a better understanding of user behaviour across digital channels and improve customer experience.

28 October 2020

News/retail

Sibos 2020: Big Tech companies are not looking to get into financial services – Jesse McWaters

Jesse McWaters, Mastercard’s vice president of global digital public policy, believes the way people think about Big Tech companies entering financial services are mistaken.

08 October 2020

Research/Customer relationship management and knowledge management

Next-Generation KYC-as-a-Service Solutions

28 September 2020 20 downloads

Company update/retail

Temenos makes 90 second onboarding pledge

Temenos (SIX: TEMN), the banking software company, today announced that Temenos Infinity now offers a real-time, end-to end account opening and onboarding digital experience in just seconds. The account is fully funded and ready for customer use

23 September 2020

Company update/payments

Iris CRM and Conformance pair up for CRM integration

Iris CRM is proud to announce the integration of Conformance Technologies’ PreComm ToolKit risk assessment and monitoring tool.

18 September 2020

Research/Customer relationship management and knowledge management

The Future of Fintech 2020

03 September 2020 959 downloads

Company update/wholesale

Triodos Bank turns to Artesian for CBILs pre-screening

Artesian Solutions and Triodos Bank, a world leader in sustainable banking, are delighted to announce the deployment of a holistic relationship management platform, designed to support ethical organisations (businesses that provide real impact on society or the environment) affected by the Coronavirus Pandemic.

19 August 2020

Company update/covid-19

Icici Bank provides Covid-19 testing vehicles and PPE to Odisha

ICICI Bank announced that it has taken a series of measures to assist authorities in Bhubaneswar in the fight against the COVID-19 outbreak. The Bank has contributed a mobile COVID-19 testing vehicle to the Bhubaneswar Municipal Corporation (BMC) to help BMC to collect swab samples swiftly from people, including the differently-abled and those who are unable to visit hospitals for testing, across the city. The Bank has also provided 30 threewheelers to differently-abled persons in Bhubaneswar to support their mobility who have been identified by the Department of Social Security & Empowerment of Persons with Disability (SSEPD), Government of Odisha.

17 August 2020

News/startups

Discerning the impact of Covid-19 on fintech firms and their role in financial inclusion

While the fintech industry is still evolving, the evidence so far indicates that it has a key role to play in financial inclusion, according to Ana Fiorella Carvajal, lead financial sector expert at World Bank. This role comprises not just the provision of basic services, such as payments mechanisms, but more recently also the provision of financing to consumers and SMEs.

13 August 2020

Company update/retail

Corelation to offer ChannelNet digital member engagement platform

ChannelNet has entered into a strategic partnership with Corelation to offer ChannelNet’s OneClick Financial , a patented digital member engagement platform.

06 August 2020

Research/Customer relationship management and knowledge management

Onboarding next steps for new and established Digital Banks

14 July 2020 838 downloads

Research/Customer relationship management and knowledge management

Is Request to Pay the System for a World of New Norms?

13 July 2020 973 downloads

Research/Customer relationship management and knowledge management

Shifting to the New Normal in Card and Digital Payments

07 July 2020 891 downloads

News/startups

Defining fintech to better understand the changing ecosystem under Covid-19

When discussing the amorphous nature of fintech, Tania Ziegler, the CCAF’s Global Benchmarking lead was struck by how ‘fintech’ is increasingly used as an all-encompassing term, describing a diverse range of organisations that all have financial technology at the centre of their operations and agenda.

02 July 2020