Customer relationship management and knowledge management

Finextra TV/cloud

How Knowledge Bases Enable Trusted Insights

During a quiet period at the 2025 Communify Fincentric Experience, Yaela Shamberg, Chief Product Officer, sat down with FinextraTV to give her outlook on the current technological landscape. From the innovation of componentization, data knowledge bases and brand differentiation, Shamberg discusses the main optimisms for 2025 in Fintech.

28 March 2025

News/predictions

U.S. Bank: New technology is not always the answer to customer need

In the fintech industry, we often hear of growing innovations and iterative developments on existing technologies that seek to reimagine our world. Many are successful, many are groundbreaking but it is true, in a market of increasing transformation, that there are also products invented without a need for them.

28 March 2025

Finextra TV/retail

What Does a Reimagined Banking World Look Like?

In this FinextraTV interview, Saraswathy Parthasarathy, COO, Universal Banking, Finastra, opines on how technology is influencing and driving a reimagined banking world. We are not on the brink of a new era of financial services: the future is already here. According to Parthasarathy, we are living in a world where a customer-centric approach is the only way forward, financial products are integrated seamlessly into our lives and banking is no longer a separate service – it is value-based and can now be done on the go, enabling banks to keep up with changing customer preferences.

26 March 2025

News/markets

Chetwood Bank: Offering stability in a volatile market

Finextra spoke to CEO of Chetwood Bank, Paul Noble, about the organisation’s new developments, and how market volatility is impacting savings and mortgage products. Noble has a background in private equity and asset management, previously working in big banks, including a role in the acquisition of Tandem Bank.

21 March 2025

Research/Customer relationship management and knowledge managementEvent Report

Using modern technology platforms to create an AI-driven bank

05 March 2025 301 downloads

Research/Customer relationship management and knowledge managementEvent Report

AI’s Role in the US Financial Services Sector

08 January 2025 351 downloads

Research/Customer relationship management and knowledge managementFuture of Report

The Future of AI in Financial Services 2025

25 November 2024 1008 downloads

Finextra TV/payments

Online Checkout and Payment Security – Balancing Act and Moving Target?

In this FinextraTV interview, Mark Barnett, President Europe, Mastercard and Alexa von Bismarck, President EMEA, Adyen, explain how the payments industry must strike a balance between providing an efficient consumer experience and a secure experience. From Chip and PIN to Tap and Pay to using a device to pay to purchasing online now – where most of the security issues sit – the pair discuss how tokenisation could be a solution for mitigating the moving target of fraud and friction.

20 November 2024

Research/Customer relationship management and knowledge managementEvent Report

Managing Fraud Risks with Synthetic Data

22 October 2024 276 downloads

Finextra TV/Sibos

Overcoming Transaction Banks’ Cross-Border Payments Pain Points

In a FinextraTV interview for Sibos 2024, Chad Wallace, Global Head of Commercial Solutions, and Alan Marquard, Global Head of Transfer Solutions at Mastercard, discuss existing pain points for banks in facilitating commercial cross-border payments, including trapped liquidity and high rates of failed payments. As global trade grows, they see opportunities in developing solutions that help banks overcome these issues and transform the experience for their corporate customers.

21 October 2024