Latest Customer relationship management and knowledge management News: Finextra Research

Research/Customer relationship management and knowledge management

Getting tech right: Selecting the right software products to fulfil the digital demands of banking

31 January 2022 422 downloads

Research/Customer relationship management and knowledge management

Open Banking Europe 2022 - What’s next for Open Banking?

18 January 2022 1330 downloads

Research/Customer relationship management and knowledge management

Will banks use digital security as a post-pandemic differentiator?

17 January 2022 376 downloads

News/wealth

Itaú Unibanco acquires Brazilian cloud-based brokerage firm Ideal

Latin American bank Itaú Unibanco will purchase Ideal in two stages, acquiring 50.1% of the share capital initially before making a secondary acquisition of shares worth R$651 million (US$117 million) and taking control of the company.

14 January 2022

Company update/people

Tier1 appoints Megan Howe MD, North American sales

Tier1 Financial Solutions (“Tier1”), a leading provider of client relationship management (“CRM”) solutions, AML compliance and fraud prevention solutions, has appointed Megan Howe as Managing Director, North America Sales.

11 January 2022

News/retail

Santander accidentally sends customers £130m

According to The Telegraph, Santander is attempting to claw back from its competitors a sum of £130 million, which was erroneously sent to 75,000 accounts on Christmas day, as the result of a payments duplication.

30 December 2021

Research/Customer relationship management and knowledge management

The Future of Digital Banking in Asia 2022

22 December 2021 1018 downloads

Company update/retail

VTB Bank introduces AI to speed up client services

As the bank’s digital transformation strategy, VTB has developed a system that will speed up and improve the recognition of text requests from customers when contacting the bank through a chatbot (either via the VTB app or online).

20 December 2021

Research/Customer relationship management and knowledge management

The Reinvention of Card Payments

17 December 2021 1209 downloads

Company update/retail

Glia and Clinc partner on customer experience for FIs

Glia, a leading provider of Digital Customer Service, today announced its partnership with Clinc, a leader in conversational Artificial Intelligence technology for banking.

09 December 2021